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      Amtrak

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      Amtrak reviews

      3.5

      70% would recommend to a friend

      (1,269 total reviews)

      Stephen Gardner

      69% approve of CEO

      54% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.4

      Career opportunities

      3.3

      Culture & values

      3.1

      Work/Life balance

      2.8

      Senior management

      Amtrak has an employee rating of 3.5 out of 5 stars, based on 1,269 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      4.0
      Feb 21, 2017

      Customer Service Representative

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Able to interact and enhance the customer experience. Free train travel for employees and immediate family. Great health, vision, and dental coverage for union employees.

      Cons

      Job placement is based on seniority. Crazy work schedule unless you have enough seniority to hold a regular schedule. Forget about having weekends off unless you have more than 20 years seniority. Company does not match 401k contribution for union employees. Minimal room for growth. Management is very disconnected from front line employees. Forget about leaving on time if trains are delayed. Divorce rate is high in this industry.

      5.0
      Feb 15, 2017

      Fantastic company!

      Strategy analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay, the people, and the benefits are all great.

      Cons

      The company is slow to change - they still make decisions based off of what higher-ups think rather than what data can support.

      1.0
      Oct 9, 2012

      The IT Department at Amtrak is a Hell-Hole

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are good as kissing your bosses ass and doing anything he tells you to do, you can get promoted far beyond your capabilities.

      Cons

      The fact that this department has had 4 CIOs in the past 2 years speaks volumes. The business hates IT and no matter how hard you work or how much you accomplishment it is never good enough. Worse than that, because of the changes in management there is a constant state of uncertainty. THe leadership in the department does not have the capability to calibrate people. If you kiss the management's ass you will get ahead, whether you contribute anything or not. If you don't kiss the management's ass you will get fired, even if you are the most valuable peson in the department. Working in IT is kind of like being on the Titanic. Using that analogy and that there weren't enough lifeboats for everyone on the Titanic, people fight with each other like there isn't enough work for everyone. The integrity of many of the leaders is lacking. They will take credit for other peoples work, trash their co-workers and do everything they can to destroy people in other groups. This place is trulely a huge hell-hole. I would not recommend taking a job in IT under any circumstances.

      Viewing 1243 - 1245 of 1,269 Reviews
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      ReviewsAmtrak reviews

      Glassdoor has 1,476 Amtrak reviews submitted anonymously by Amtrak employees. Read employee reviews and ratings on Glassdoor to decide if Amtrak is right for you.