Amtrak reviews

3.5

70% would recommend to a friend

(1,272 total reviews)

Stephen Gardner

69% approve of CEO

54% positive business outlook

Amtrak has an employee rating of 3.5 out of 5 stars, based on 1,272 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

1K reviews
2.0
Jul 20, 2025
Recommend
CEO approval
Business Outlook

Pros

-The benefits are pretty good, 401k match is phenominal. -Education reinbursement, student loan credit and Student loan forgiveness are all above industry standard. - Once you get into a positon that's a manager title, the bonuses are pretty decent. BUT, they are based on performance of many factors completely out of your control so it's a total gamble if you're going to get a bonus or not. - Amazing opportunity to learn the rail industry if you're willing. You can build a great long term career here off your experience, that can transfer into a consultant etc. later down the road. - RR Retirement is a major benefit.

Cons

-Executive leadership is, underwhelming. It's clear that no real leadership exists and that communication is poor between the groups. The current plan is to do everything without any sort of trade offs, which is unachieveable and compounds challanges. -Don't expect a decent raise, ever. The company holds fast to ~3% raises. Very few exceeds are given out above that, and even then it's marginally higher for most. The company also uses bands to evaluate your pay, and they "unofficially" like to keep everyone around the mid band. Meaning that you'll never make the top salary listed. BUT, they will hire people from the outside for more then the midband. It happens constantly. And then people leave or quiet quit. -There are so many online trainings required each year, it's kind of comical. It's just the same corperate nonsense over and over. I get it... but there are too many.

3.0
Apr 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Pace is consistent - not too busy not too slow

Cons

Salary doesn't compare to working at other companies plus they have a pension contribution which I lost after leaving so the incentive is not to leave but never cleared on the pension benefits.

3.0
Mar 25, 2025

No Direction

Recommend
CEO approval
Business Outlook

Pros

Work-life balance and great co-workers.

Cons

At Amtrak, the lack of direction became a recurring challenge due to frequent leadership changes. Every two years, new leadership would come in with a fresh vision, often completely redefining priorities and strategies. These constant shifts in direction created a cycle where progress was repeatedly disrupted, leaving teams without a stable foundation or clear objectives to work toward. The only consistent factor was the absence of consistency, making it difficult to build momentum or foster long-term growth.

Viewing 202 - 204 of 1,272 Reviews

Glassdoor has 1,480 Amtrak reviews submitted anonymously by Amtrak employees. Read employee reviews and ratings on Glassdoor to decide if Amtrak is right for you.