Amtrak reviews

3.5

70% would recommend to a friend

(1,272 total reviews)

Stephen Gardner

69% approve of CEO

54% positive business outlook

Amtrak has an employee rating of 3.5 out of 5 stars, based on 1,272 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

1K reviews
3.0
Oct 21, 2020
Recommend
CEO approval
Business Outlook

Pros

Allowed remote working during COVID, railroad pension is still very solid. The railroad industry is an important part of our nation's heritage.

Cons

It used to be an awesome company to work for, not so much anymore. Amtrak hires random people off the street to manage the company. The senior leadership back east harasses and attacks long time managers, and replaces them with their friends. Take a look at the high level managers (Sr. Manager on up), most have no experience or knowledge of the industry. The former CEO (Richard Anderson) targeted the long term managers, to try and replace them any way possible. I saw my colleagues get harassed, lied about, fired, forced into early retirement, etc. They would then be replaced with friends of the higher-ups. You can easily see this when you take a look at their background. You'll see clusters of people from completely non-related companies (Hertz Rental Car, AOL, etc.). It's a subtle form of nepotism. Ask how many of them were fired for falsifying reports, etc. An astute observer would question how these people are qualified to manage people who have worked in the industry for 20+ years. They drastically over-pay these people to do almost nothing. I call them the "Theatrical Class" of manager, they can't do crap, and don't know crap, but they use all the right buzz words to create warm fuzzy feelings for their audience. The C-level leadership is mainly composed of actors and actresses. I was supervised by people who didn't even know how to use email. Can you imagine a Sr. Director not knowing how to use email in the year 2020? The CEO's main focus seems to be to get rid of as many employees as possible. It seems like it would make more sense to get rid of a completely useless "Sr. Director" making $180K per year, than a few mechanics or train engineers. One example of this horrible decision making: Getting rid of decent, freshly prepared food for the long-haul routes?! Who would pay that much money just to eat out of a microwave?

1.0
Oct 12, 2020

Revolving Door

Recommend
CEO approval
Business Outlook

Pros

Unlimited pass travel on Amtrak and a Spouse Pass.

Cons

Toxic Work Environment, No Longevity for Management, Expensive Healthcare, Toxic Managers, Underqualified Managers (VP - without a Masters Degree), Sr. HR Managers with Associates Degree, no advancement for People of Color. Will not honor tuition reimbursement or encourage employee development.

3.0
Aug 13, 2020

All about the money

Recommend
CEO approval
Business Outlook

Pros

The pay makes you stay

Cons

Management is misguided and petty

Viewing 232 - 234 of 1,272 Reviews

Glassdoor has 1,480 Amtrak reviews submitted anonymously by Amtrak employees. Read employee reviews and ratings on Glassdoor to decide if Amtrak is right for you.