Terrible management, at all levels. Very little promoting from within, which means external managers that are hired never fully understand what their employees do. Most external manager hires are now also from call centers and a strong “call center”culture has taken over. Employees are monitored by the half hour and expected to be productive non-stop. Leadership 2 or 3 years ago were focused on people and development, but almost all of the managers and leaders who had a reputation that they cared about the employees and tried to make daily work better for them have quit, been fired, or noticeably beaten down by the top CST leadership. The culture now is extremely toxic and suffocating and working in the office is a miserable experience.
There is forced attendance 3 days a week at the office, even though the nature of CST is individual work with zero collaboration. While hourly employees are told they can never slack or relax or have a “bad numbers day,” management spends their entire day running from meeting to meeting or sitting and loudly talking on the floor and disrupting everyone else trying to work.
HR does not care about employees at all, refuses to hear or investigate complaints, and openly lies during large meetings, such as saying that the corporate office was already back to 5 days a week at the office when it is widely known they are not. At a town hall meeting this year, the founder of the company came and told everyone to their faces that the company would be back to 5 days a week in office because he was “tired of paying for people to not work at home” and insulted his workforce more after that.
The CST department is completely separated from the rest of the company physically and a lot of the pathways to real careers that used to be open to CST are either no longer available or just not promoted by CST management anymore. Amwins tells the employees all the time about their great culture and that they are the best place to work in the industry, but the opposite is true as far as hourly workers are concerned.
