As a Customer Solutions Associate - This place is a fake friendly workplace
- Bad working times (late evenings and weekends unavoidable) and there's no rotation. They will tell you during the interviewing process that the working times are flexible and that you will be able to arrange them to your particular needs but this is not exactly true. The groups of new recruits are given different schedules to chose from when they start (recruits are left alone in a room to fight among eachothers for the schedule they want) and once the schedules are chosen you keep it for as long as you work with them. Everybody's schedule is different but everyone has to work at least one weekend day and some late evenings each week.
- Bad atmosphere. They sell themselves as a very friendly company with a relaxed atmosphere, it could not be further away from the truth. I've worked in a few call centers, none of them was so demanding and unfriendly. You are so tightly monitored that not only your calls but also your screen is recorded. You cannot put your headset away for a minute to talk to a collegue because the phone does not ring out loud, it rings low in your headset. The targets are almost unacheivable for any normal person, they will fire you without hesitation even if you arrive on time, are never sick and work hard everyday just because your calls are 1 or 2 minutes longer than they should be...
I spent 6 months in that company and it felt like the toughest and more depressing time of my life. I recommend everybody looking for a rewarding and human call center job to keep away from that place.
