Ansira reviews

2.7

34% would recommend to a friend

(673 total reviews)
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Paul Tibbitt

43% approve of CEO

19% positive business outlook

Ansira has an employee rating of 2.7 out of 5 stars, based on 673 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Ansira employee rating is 27% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

673 reviews
1.0
Aug 5, 2021
Recommend
CEO approval
Business Outlook

Pros

They have constant training, opportunities for growth, and are also knowledgeable about automotive. They have conference calls you can join if you want to cry about your life.

Cons

Ever since the company changed from CDK to Sincro, the customer support and digital support has gone down the drain. Customers no longer work with a dedicate account advocate, they dial into a Round Robin hotline and get a different account advocate everytime and have to repeat their issues 5 different times. The company is also way too political and too far left leaning. I have no problem with BLM and LGBTQIA movement but when the company starts pushing it down your throat and begin to label you as a "trumpster" for not joining the "black employees of sincro" or "queer employees of sincro conference calls during my off time, it becomes a little much. Also the sales team is a revolving door, they have fired the best sales people in the company who have been there for decades simply because they were getting paid too much. It's SALES.... the tip of the spear, the whole reason the company is running.. pay them for their efforts!! The company does not make you a priority once they already have your business. They prioritize new sign ups rather than strengthening existing partnerships.

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Ansira Response
4y
We value your honest comments and appreciate your praise for our extensive educational and growth opportunities at Sincro. Our professional development offerings include a learning management system with thousands of on-demand trainings and a job shadow program to explore career paths. We are honored that many team members have made Sincro their longtime professional home, tackling new challenges successfully and moving upward during their time here. One of our core values is Customer Fanatics; we are proud of the successes we drive for thousands of clients. In addition to offering dedicated account teams, we also provide In the Moment Service. Our client care center consultants handle 80% of cases before hanging up the phone and 92% in less than a day. Customers love the service, giving it a 95% satisfaction rating. Another core value includes fostering an inclusive environment where everyone feels they belong and can grow. As Community Champions, we celebrate our varied backgrounds and unite as one team. We support our Employee Resource Groups, created and run by team members to promote diversity at Sincro. Our Black Voices and Pride ERGs have played important roles in helping educate colleagues about the work left to be done in creating a truly inclusive society. They sponsor a variety of activities and participation is always optional. Our team members are our greatest resource. We value and reward their performance accordingly as talent retention is important to us. We monitor salaries to ensure we are competitive in the marketplace and offer prized benefits including a remote-first workplace and flexible PTO.
1.0
Jan 8, 2019

Horrible culture

Recommend
CEO approval
Business Outlook

Pros

Co-workers that do not fall in the management level.

Cons

Culture is awful. Everyone feels like they will be fired tomorrow. No support from management. Management is very top heavy and only concerned about the numbers and not the company or the people in any way. And if you disagree with Management you may be gone or at least never promoted. No transparency here either. No one know the truth of what is happening

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Ansira Response
7y
Thank you for taking the time to send in your review. We ask that you schedule some time with your HR generalist. Your response does not give us a lot that we can focus on, and we are sincerely hoping that a conversation with HR might lead to some resolution and clarity. Thank you again. We really do want to better understand your situation.
1.0
Nov 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Younger culture which brings hopes of a work hard, play hard mentality. Potential week off work during the holidays.

Cons

Monotonous job with very little room for advancement unless you know the right people. Management will look at you like dispensable peons. They offer happy hours on Friday, but depending on the team you fall into will reflect how many times you are able to attend said events. Very little room for help from managers. It’s a “throw you into the fire” company. You don’t need a college degree to get hired, and you don’t even have to take a drug test. They will take whoever they can get to fill the turnover rate. Horrible place to work.

Viewing 25 - 27 of 673 Reviews

Glassdoor has 689 Ansira reviews submitted anonymously by Ansira employees. Read employee reviews and ratings on Glassdoor to decide if Ansira is right for you.