Aon reviews

3.9

76% would recommend to a friend

(7,358 total reviews)

Greg Case

87% approve of CEO

72% positive business outlook

Aon has an employee rating of 3.9 out of 5 stars, based on 7,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Aon employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

7K reviews
1.0
Jun 6, 2017

CSR II

Recommend
CEO approval
Business Outlook

Pros

Can't think of any since Hewitt sold out to Aon. Before Aon, nothing but praise! Hewitt had a great reputation in the industry. Aon trashed that.

Cons

1. No concept of the meaning of "Customer " service. Unrealistic expectations for call handle time. Average of 7 minutes or less to provide adequate information to customer for informed decision making. 2. Metrics weighted more than quality for annual performance reviews which drives pay increase. 3. Hewitt-Merit increase opportunities outside of annual review. Aon-forget about it. Not even cost of living increases. You can have more experience, tenure and high customer satisfaction but no equality in pay. Imagine making less than entry-level new hires. 4. Call review scores inconsistent depending on who is reviewing your call. 5. High use of off shore resources behind the scenes providing issue resolutions without understanding the issue and providing incomplete or incorrect information. 6. NO communication from upper management until the last minute on information that is of vital importance to employees. Like the sale of the Hewitt part of the business being sold on 2/10/17 and not knowing the name of the company you are working for 4 months.

3.0
May 27, 2017

IT Ops

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Can be flexible with time while working from home ...or anywhere you want. The average worker there is friendly and generally helpful so makes it doable.

Cons

Becoming many....constant restructuring. Flexible schedule, but lots of oncall overtime with no compensation of money or time. You can take time off, but you'll come back to a hundred emails. Benefits at this point are just typical. There's always a reason why you have to get a minimal bonus or yearly raise. No growth here because teams are very compartmentalized with no cross training. Constantly have to prove your worth. You spend more time on the ticketing system than actually getting stuff done here.

1.0
May 25, 2017

Delivery Specialist

Recommend
CEO approval
Business Outlook

Pros

People in Bridgewater office are nice but you won't be working with them. Most of tour team will be offshore who will give very low quality performance and never help. Interesting part is that you definitely will be trained by them (offshore), no matter even if you ask to change your trainer/coach.

Cons

Some uneducated managers who do not even have a degree treat others like trash bag. Managers get offended on feedback and so they start playing politics and try their best to make junior employees' life hell. Small teams are so disorganized. You never get appreciated (not even once), no matter how much you work hard. Criticism is the only way managers know to get things done from colleagues but may be because of lack of education they may not know that criticism all the time is very disengaging. Team Managers misbehave and are really rude. Complaining to your unit manager doesn't help. Training is the worst part of this job. It's a joke. Managers will make you work overtime to the level of exhaustion and then make a psychological attack that you are either slow or not performing well when you tell them you are overwhelmed with work. Blame is passed on to junior colleagues so casually as if it's part of managers' lives.

Viewing 340 - 342 of 7,358 Reviews

Glassdoor has 9,331 Aon reviews submitted anonymously by Aon employees. Read employee reviews and ratings on Glassdoor to decide if Aon is right for you.