Apollo.io reviews

For the stage this company is at and how much funding they have it's astounding how they operate. When I questioned certain processes (or lack there of) I was told "we're a start up" ... News flash Series D almost 600 employees is NOT a start up. They have so much tech but don't use it to it's fullest extent. When giving recommendations on how to improve some of this I was basically told to stay in my lane. The folks who manage these various pieces of tech literally have no idea what they're doing. ICs on the revenue team are set up for failure. Front line managers have no influence or power. They're just task masters who care more about making sure you complete certain fields in the CRM vs making sure they're team can be successful. When you go to one of the many "squads" (product teams) with a question they often point you in another direction... A lot of passing the buck/"not my responsibility" here. Customers buy only to find out they get little to no support and so promptly churn. Despite the majority of the business coming from very small deals there is a very large ARR threshold for companies to get a CSM or onboarding support. Just to create a contract for a deal is one of the most convoluted processes I've ever experienced. It's an absolute train wreck if there's anything out of the ordinary on the contract. Apollo wants to automate everything and doesn't care that it might create a terrible experience for the prospect/customer. Marketing initiatives that are cringe. It's embarrassing. And a lot of this cringey stuff goes out on behalf of the sellers making us look like idiots. Burnout by almost everyone I speak to.

1. Sometimes tight deadlines can be little stressful. 2. Night calls are a pain since organization is spread across the globe.