AppFolio Customer Success/Service reviews

4.6

91% would recommend to a friend

(67 total reviews)
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Shane Trigg

78% approve of CEO

91% positive business outlook

Customer Success/Service employees have rated AppFolio with 4.6 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Customer Success/Service professionals have an excellent working experience there. AppFolio is rated 26% above average by Customer Success/Service professionals compared to other employers within the Information Technology industry (3.6 stars).

Reviews by job title

67 reviews
1.0
Nov 16, 2015
Recommend
CEO approval
Business Outlook

Pros

Great culture and decent benefits and pay

Cons

No true training and if you can't keep up they will let you go

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AppFolio Response
10y
Autonomy, accountability and a quick pace are core parts of our culture and environment. We believe this contributes to making this a great place to work for all of us. It sounds like you're on your way to finding a company that's a better fit for you and we wish you the best as you begin your career.
5.0
Sep 8, 2015
Recommend
CEO approval
Business Outlook

Pros

I started working at AppFolio right after graduating college and I am fully confident that I made the right decision! AppFolio is a great company with tons of smart, motivated individuals who maintain a healthy work/life balance. There are a lot of fun small perks such as lunch-time workout classes, happy hours, snacks, etc., but the true benefit of working here is the experience you will gain by soaking up all of the knowledge available to you. It truly is an education, it has given me exposure to see how a successful company runs and how key decisions are made. Our leadership team is top-notch, we are definitely learning from the best here.

Cons

It can get very busy - not a bad problem to have! If you do not like fast-paced environments, this is probably not the right company for you.

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AppFolio Response
10y
We're so glad you feel that you made the right decision -- love to hear that you are not only having fun but also learning along the way. Thank you for taking the time to share your experience!
5.0
Aug 18, 2015
Recommend
CEO approval
Business Outlook

Pros

AppFolio is an excellent company to work for. Whether just starting your career or looking to take it to the next level AppFolio is a great place to be. The company has seen rapid growth over the last 4 years I've been working here, which has opened the door for many growth opportunities across the company. AppFolio is diligent about creating a great work environment which means a great staff, great perks and lots of fun events.

Cons

AppFolio has given me so many shirts, hoodies, hats, etc. that I've run out of room in my closet! ;)

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AppFolio Response
10y
Thank you! We absolutely agree that hiring great employees is key to our ongoing success. We love that you've been here for 4 years and have experienced the opportunities (and AppFolio clothing) that comes with fast growth!
Viewing 61 - 63 of 67 Reviews

Glassdoor has 1,220 AppFolio reviews submitted anonymously by AppFolio employees. Read employee reviews and ratings on Glassdoor to decide if AppFolio is right for you.