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      AppFolio

      Engaged Employer

      AppFolio reviews

      4.1

      83% would recommend to a friend

      (1,144 total reviews)
      avatar

      Shane Trigg

      83% approve of CEO

      67% positive business outlook

      Ratings by category

      4.2

      Culture & values

      4.2

      Work/Life balance

      4.1

      Diversity & inclusion

      3.8

      Career opportunities

      3.7

      Compensation and benefits

      3.6

      Senior management

      AppFolio has an employee rating of 4.1 out of 5 stars, based on 1,144 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The AppFolio employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      Jan 24, 2019

      No Glass Ceiling Here

      Customer engagement manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have worked at Appfolio for over 4 years and have been a happy employee for that whole time. I look forward to going into work every day, and I feel supported in my job as well as challenged. The snacks and ping pong and PTO are all great pluses. Everyone talks about the culture (as they should) but I do want to point out something I've told many of my coworkers and friends but have yet to put in a formal review. Appfolio has so many inspiring people in management--but I want to specifically call out the dozens of amazing and brilliant women in high levels of management and the executive team. As a woman, I don't feel limited or held back in my career growth at Appfolio, and I have so many intelligent and savvy women to look up to who are managers, directors, and executives. To have women so well represented is NOT a common thing from what I've seen at most tech companies and that makes me SO grateful for Appfolio and their hiring and promoting philosophy. I also love Appfolio's commitment to the local community and how they get Appfolians involved in service that's meaningful to them (we have a free volunteer day every year). I really appreciate how Appfolio supports their employees to enable them to do quality work, and also encourages them to have quality time for family, friends, and all of life's adventures that take place outside of work. There is so much to be grateful for working here the last 4 years, so thank you, Appfolio!

      Cons

      Continuing showing appreciation to the Services department and providing avenues for growth into the rest of the organization.

      avatar
      AppFolio Response
      7y
      I wish I had written this review! I'm so grateful for our strong female leaders who really are across all levels of leadership in our company. I love that you appreciate this too -- it is truly unique, especially in the tech world. 4 years at AppFolio and it sounds like you're continuing to find opportunities to grow your career, keep the right work/life balance and give back to our community!
      2.0
      Nov 15, 2018

      Customer Success Manager

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly environment, dogs allowed free snacks, PTO is accrued easily, colleagues are helpful, managers are friendly and nice.

      Cons

      The training needs to be better. Sitting in a lecture styled setting is not the best way to learn a software system. Some people learn easier through shadowing. Training felt a lot like school in the sense that they quiz and grade you. However, when you need assistance a lot of the times they expect you to figure it out on your own. The workload is very intense and it’s sometimes difficult to get help because coworkers are also busy. There is a lot of turn over, and few senior members on each team to help assist all of the new members at a time. As I mentioned above most people are willing to help, however, there are some colleagues who are not so willing and actually put you down when you don’t know something that they think you should know by now. Some of the clients are grateful and kind, but a majority of them do not care about their morality and are ok with making the customer success manager feel less than for not being able to help them instantaneously.

      avatar
      AppFolio Response
      7y
      We do hold our team to high expectations and learning software is an important part of the role. Sounds like you found that this opportunity wasn't the right match for you and we wish you the best in finding your next opportunity.
      5.0
      Oct 15, 2018

      Great people make a great company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked at AppFolio for a little over four years. I agree with what I'm reading in the rest of the positive reviews on here -- this is a great company, full of awesome people. I've had numerous opportunities to grow my career, and I'm happy with the challenges and opportunities I've been given. AppFolio is obviously a tech company, but it feels less like a 'startup' than it did when I first started working here. That's not a bad thing -- it just feels like we're a little more deliberate in how we make decisions. We still have the (organic) snacks, the dogs, the standing desks, the Macs, the brightly-painted walls, the candy, the ping-pong tables, arcade machine, lots of PTO, and all those other perks that say "Don't worry, you're not working at the Sears corporate office". In my opinion, AppFolio's upper management have done a stellar job of steering the ship. We still have a lot of room to grow in this industry, and the list of things we could build is a mile long. Our leadership team has done a great job of prioritizing features and functions to make sure that we don't over-extend ourselves, while providing a ton of value to our customers. We have a set of company values that were drafted by the co-founders when AppFolio first started, about ten years ago. One of my favorites is 'Great people make a great company' -- this really rings true for me. AppFolio is full of smart, friendly, considerate and genuinely nice people. It's not that we're giving each other hugs in the hallways all day long, but there's a real sense of openness and trust that comes from a culture like this. People will obviously come to meetings with opposing views or priorities, but in my experience it's easy to navigate through difficult situations because you can always start by assuming the other person has good intentions.

      Cons

      I've noticed some 'con-ments' on Glassdoor around compensation. I think it's an important issue, and all else being equal, I'm sure we all want a bigger paycheck. My two cents is that AppFolio has a very fair compensation structure, with solid PTO, health insurance, 401k and other things that are generally the subject of conversation with your doting grandparents. In the past couple of years, AppFolio has become more transparent about the way the compensation structure works, which has been helpful to me both as an employee and as a manager. I had an awesome promotion experience with my current manager, where I was able to have a productive discussion about my goals and understand the framework the company uses to determine compensation. There are no real cons to speak of, except for minor ones that directly stem from the fact that we're a fast-growing company. For example, it can sometimes be hard to find available conference rooms, and sometimes we run out of fresh raspberries to put on our organic yogurt and granola in the morning. Tragic, I know.

      avatar
      AppFolio Response
      7y
      Thank you for taking the time to share your experience here - you have great perspective after 4+ years. We all feel super connected to our values and it's great to hear that you see how this connection impacts our culture. Thank you for contributing to making this a great place to work, our long term team members really shape our culture and business. And....I'm going to escalate the 'not enough organic raspberries' issue asap!
      Viewing 235 - 237 of 1,144 Reviews
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      ReviewsAppFolio reviews

      Glassdoor has 1,217 AppFolio reviews submitted anonymously by AppFolio employees. Read employee reviews and ratings on Glassdoor to decide if AppFolio is right for you.