Does Arbella Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Arbella Insurance employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Arbella Insurance. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Arbella Insurance?

94% of Arbella Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Arbella Insurance 4.6 out of 5 for work life balance, 4.6 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at Arbella Insurance?

Claims Adjuster (16) , Customer Service Representative (16) , Claims Specialist (6) , Claims Service Center Representative (4) , Manager (4) , Business Analyst (3) , Claim Service Specialist (3) , Claims Service Representative (3) , Operations Associate (3) , Analyst (2) , Auto Damage Appraiser (2) , Claims Representative (2) , Claims Service Specialist (2) , Finance (2) , Human Resources Intern (2)

What are the pros of working at Arbella Insurance according to real employee reviews?

"Good benefits and generous paid time off" ((in 23 reviews)); "People are nice and friendly." ((in 17 reviews)); "Great culture and values" ((in 13 reviews)); "Excellent work environment" ((in 9 reviews)); "Great company, great benefits, great co" ((in 5 reviews))

What are the cons of working at Arbella Insurance according to real employee reviews?

"Compensation Concerns: Several reviews mention that the pay is low and not competitive with industry standards." ((in 18 reviews)); "Getting into IT management is difficult from the inside" ((in 8 reviews)); "Salary is low." ((in 7 reviews)); "The compensation is far less than ideal." ((in 3 reviews)); "Most middle management is very decent, but upper management does not give a good vibe and is often not even friendly." ((in 2 reviews))

What are employees saying about Arbella Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Arbella Insurance layoffs and their outlook for job security at Arbella Insurance in 2026.

What are the top reviewed Arbella Insurance locations?

Quincy , Boston , Wakefield , Bridgewater , Methuen , Norwood , Sharon , Tewksbury , Worcester

Arbella Insurance reviews

4.4

94% would recommend to a friend

(179 total reviews)

Paul Brady

100% approve of CEO

89% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Arbella Insurance has an employee rating of 4.4 out of 5 stars, based on 179 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Arbella Insurance employee rating is 22% above average for employers within the Insurance industry (3.6 stars).

Reviews by job title

179 reviews

4.0

May 19, 2017

Great Work Life Balance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Manageable hours, lots of PTO, casual Fridays

Cons

Difficult to change positions within the company

3.0

Apr 10, 2017

Claims Service Specialist

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexibility, Paid time off, laid back atmosphere

Cons

Management, non-competitive salary, lack of training

2.0

Apr 5, 2017

Great People but company not pushing forward

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

The people I had the privilege of working with were naturally good hearted people . There were different activities the company does to get the coworkers together and leads for a great culture and home away from home .

Cons

Working in Claims is the heart of an insurance agency . Arbella is competing with the top agencies around the world and with that being said they are extremely behind on the technology. Not having the right tools to successfully do your job has caused many employees to leave and come to work overwhelmed and dissatisfied . The company is understaffed in claims but home office refuses to add more people so that work flow is more manageable . Everything is outdated from the website , sending paper mail for everything and the countless phone calls that could be solved by having the proper technology imputed . We are overworked and underpaid .

Viewing 130 - 132 of 179 Reviews

Jobs at Arbella Insurance

Customer Experience Professional - Hybrid

Personal Lines Operations Associate - Hybrid

Human Resources Admin Assistant - Start Your Career in HR

Claims Service Specialist I - Hybrid

Claims Service Assistant II - Hybrid