Does Arbella Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Arbella Insurance employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Arbella Insurance. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Arbella Insurance?

94% of Arbella Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Arbella Insurance 4.6 out of 5 for work life balance, 4.6 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at Arbella Insurance?

Claims Adjuster (16) , Customer Service Representative (16) , Claims Specialist (6) , Claims Service Center Representative (4) , Manager (4) , Business Analyst (3) , Claim Service Specialist (3) , Claims Service Representative (3) , Operations Associate (3) , Analyst (2) , Auto Damage Appraiser (2) , Claims Representative (2) , Claims Service Specialist (2) , Finance (2) , Human Resources Intern (2)

What are the pros of working at Arbella Insurance according to real employee reviews?

"Good benefits and time off." ((in 21 reviews)); "Good work life balance" ((in 18 reviews)); "People are nice and friendly." ((in 17 reviews)); "Great culture and values" ((in 14 reviews)); "Pleasant and supportive employees, comfortable work environment" ((in 10 reviews))

What are the cons of working at Arbella Insurance according to real employee reviews?

"Pay is low." ((in 16 reviews)); "Salary is low." ((in 8 reviews)); "Getting into IT management is difficult from the inside" ((in 7 reviews)); "nepotism and corruption" ((in 3 reviews)); "Pay on the lower end" ((in 3 reviews))

What are employees saying about Arbella Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Arbella Insurance layoffs and their outlook for job security at Arbella Insurance in 2026.

What are the top reviewed Arbella Insurance locations?

Quincy , Boston , Wakefield , Bridgewater , Methuen , Norwood , Sharon , Tewksbury , Worcester

Arbella Insurance reviews

4.4

94% would recommend to a friend

(179 total reviews)

Paul Brady

100% approve of CEO

89% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Arbella Insurance has an employee rating of 4.4 out of 5 stars, based on 179 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Arbella Insurance employee rating is 22% above average for employers within the Insurance industry (3.6 stars).

Reviews by job title

179 reviews

1.0

Oct 5, 2014

Evil management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits/pay not bad. Coworkers are nice.

Cons

There are some evil managers at Arbella -- they talk freely and negatively about employees to other employees (thinking people don't talk among themselves?!) and are threatened by anyone who has the audacity to assert themselves. However, these same managers have somehow sucked up enough to apparently be in the good graces of senior management, because they are still there. Also, Arbella has a history of drumming out employees nearing retirement, no matter how many years of service. I'm not sure how they've managed to get away with that.

1.0

Sep 12, 2014

Horrible, horrible company to work for

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

1) Great co-workers 2) Benefits 3) Location of office

Cons

1) Management 2) Workload 3) Substandard tools provided to employees for doing their job

4.0

Sep 2, 2014

Great people outside of the politics

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people Great Customers and agents

Cons

The Management The Management The Management

Viewing 163 - 165 of 179 Reviews

Jobs at Arbella Insurance

Customer Experience Professional - Hybrid

Claim Service Specialist - Springfield, MA - Hybrid

Claim Technical Assistant - Hybrid

Claim Service Specialist - Bridgewater, MA - Hybrid

Personal Lines Operations Associate - Hybrid