Pros
Amazing work for the animals and opportunities to get creative with new programs.
Cons
Toxic upper management. All of the company's effort is put towards customer experience with complete disregard for the exhausted and overworked staff. The company continues to demand new programs and push the already overworked staff beyond the breaking point. The level of care provided to the animals is suffering and communications between departments and ranks is non-existent. The staff has no idea what the organization is doing or where it is going. Management threatens your job if you cannot keep up with the demands, which have quadrupled in the past year. Staff and middle management crying in the halls, offices, and parking lot is common-place. New policies and programs are demanded by the executive team with no notice or explanation. Poor decisions are being made, especially regarding medical policy.
