Armstrong reviews

The Network Operations Team refuses to acknowledge problems to the point of causing issues to take days to be addressed. There is downright hostility towards Tech Support representatives from both NOC and Dispatch. Things fall through the cracks often because of this. The tools that are used are unreliable and archaic. There is very little room for promotion and being a favorite makes you much more likely to be promoted than being qualified. For a company making a killing off of the Internet, Armstrong sure is hateful towards geek culture. You can wear a sports jersey most any day but try to wear a Mario t-shirt and you'll be in trouble. You are given days off but you can't use them in case of emergencies because you almost always have to plan time off months in advance. If you have vacation time available and have to take off because of emergency you will lose vacation time but you will also be reprimanded for taking off without scheduling it ahead using the terrible scheduling software you have access to (that is only available from Internet Explorer). You are often required to lie to customers about mistakes that other representatives make and policies like data consumption caps. No insurance or other perks unless you manage to get full time.

Part time starting no matter what at the service center. Get ready to be part time for years. Company decided to keep more than half employees part time to save themselves money when affirmative care act was passed. They publicly encouraged part time there to get second jobs. Good people tend to leave because of perpetual part time status. Oppressive stressful work environment, no team building, no social aspect, prepare to hate your job and care about no one you work with, or for. Dishonest positioning of services, low data caps enforced, not explained by sales, tech support expected to clean up corporates selfish folly. Expected to use insulting high school level click through troubleshooter application, rather than using your brain like we've been doing for years. Cheap wholesale modems (Hitron, SMC) provided to customers. Customer cannot purchase their own modems, so forced to use this unreliable equipment and we are forced to pretend that they're reliable. Let's be honest, working in an ISP call center is the worst job in IT. Be realistic and don't make a career out of Armstrong.