Armstrong reviews

There is no opportunity for advancement, at least not for a new comer. Promotions are not based on qualifications or experience, but rather who has outlasted the high turnover rate the longest. It is a "good ol' boy" mentality that drives the place. If you want to get ahead, be sure to always invite all coworkers to your wedding, a night at the bar, play touch football, etc. Also, the company will always back the most irrational customer over you, the worker. If a customer becomes irate, screams obscenities about you, your family, threatens to beat you in the parking lot etc, you must grovel to them. The company would rather give freebies to the screamers than tell them to find an alternate service if they cannot behave.

Pre-hired you will be told you will be "part-time" working only about 25 hours a week, in training you will be told you will be working more like 30 hours a week, then when you start talking to the reps and get to bid for your shifts, you are pretty much working full time 37.5 with no benefits. Pre-hired you will be told that CSR's that are part time pretty much move to full time within a few months to a year, but most have been there 3 years or longer before they get offered a full time position unless you are a TSR there seems to always be postings for full time TSR's. Training is a joke, spend way to much time on training you on billing and like no time training you on the technical side. Spend a lot of time on fluff stuff too. So you go out to the floor not knowing much and go by the rule of fake it till you make it. Have a lead line and half the time would get forwards from them on tech issues from years ago and how to solve it, things never touched on in training. Learn much more on the floor then in training even touches on. None of the supervisors are on the same page, everyone has different things they like to do and say and how they want you to answer things and note the accounts and what you must have open on your desk etc...all over the board. No benefits, no paid time off, pretty much working full time, 8 hour day with one 15 minute break and one 30 minute lunch. If you stay late must work an extra 2.5 hours before you get another 15 minute break. Low Low Low Low pay for what your doing and dealing with. They have been paying the same rate to employees for several years to start, since early 2008 at $9.50/hr to start and bump you to $10.00/hr after 90 days if you are meeting the metrics and performance goals. Taking calls at if I remember right 5:30 minute talk time and adherence and everything in check. They do babysit you on this, come back from break one time a minute late and your report the next day will have that in red. Also you will be give a stop watch to use to make sure you don't go a second over to use. Shift bids, shift bids shift bids, no rhyme or reason be ready for it to change about every 2 to 3 months.