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      Article

      Engaged Employer

      Article reviews

      3.4

      46% would recommend to a friend

      (234 total reviews)
      avatar

      Aamir Baig

      54% approve of CEO

      26% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Work/Life balance

      3.7

      Compensation and benefits

      3.4

      Culture & values

      3.2

      Career opportunities

      2.9

      Senior management

      Article has an employee rating of 3.4 out of 5 stars, based on 234 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Article employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      234 reviews
      3.0
      Jun 6, 2022

      Struggling to meet demand

      Writer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Trying to be transparent and inclusive - Saying a lot of the right things - WFH

      Cons

      - Lack of business support in logistics means front line customer service bears the brunt for unrealistic customer expectations - Unreasonable amount of micromanaging in schedule to spread the burden of the lack of support/customer frustration - high turnover due to customer service related churn

      avatar
      Article Response
      4y
      Hi and thanks for your sharing your experience. The pandemic has been challenging for all. Logistically, this is something most every company feels right now, and all are trying to figure out how to navigate it. It's a moment in time, and we're proud of our Customer Care team's dedication and win together attitude to make our customers' lives remarkably better. We've taken feedback from this team and created specific action items over the last year to help ease this burden on our Customer Care team, as well as do what we can to make them happier at work. We've seen marked improvement in retention and happiness for this team, and we keep listening to feedback to see how we can be even better. -Michael, Customer Care Manager
      4.0
      Jun 1, 2022

      Article presently

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Article is constantly developing new processes and ways of doing things different this this provides excellent learning opportunities for employees. You can get involved and stuck in to new projects and have a voice at the table. The employees are smart, highly engaged hardworking people and make Article what is is today. Excellent place to meet people, cultivate relationships and create friendships.

      Cons

      Article experienced extreme hyper growth during Covid-19, as they scaled operations in response to increased revenue that showcased cracks across the organization. The operating foundations were not set up to withstand the growth and now senior leadership are retrospectively trying to implement new operational frameworks to allow for scale and profitability. Senior leadership have cultivated a culture of lack of trust by incorrect accountability and authority amongst Directors and Senior Managers. These senior stakeholders do not communicate with one effectively and tend to be more involved in day to day activities rather than directing or managing their Functions. Additionally data at Article is inconsistent and hard to trust making it difficult to get the truth on how Functions are performing and what the cost of services are.

      avatar
      Article Response
      4y
      Thank you for sharing your experience. We take pride in the work ethic, ability and camaraderie of our Particles. It’s great to hear you feel that, as well as the opportunities we have when doing things differently. Hypergrowth did shed light on opportunities for what we can do better — as is the case for the few companies lucky enough to experience that growth. Like you mentioned, we’re learning from it and developing better frameworks and structures to support our next phase of growth. We’re always listening to our Particles and learning how we can improve in every facet of the business. There are always opportunities to be remarkably better, and we’ll continue to pursue those with the help of Particles like you who share honest feedback. -Sean
      4.0
      May 31, 2022

      Great!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours. Vacation, Well being and Banked time. Friendly coworkers, always helpful. Working remotely (hope it stays that way). Minimal schedule changes. Busy work, but easy.

      Cons

      No 401K, hopefully soon. Would have preferred 4 day work week but can't complain about being off Saturday and Sunday. Lots to remember.

      avatar
      Article Response
      4y
      Glad to see you love the flexibility and work/life balance! We're always looking at how we can improve our Particles' lives, and this feedback will help us keep improving. -Sean
      Viewing 145 - 147 of 234 Reviews
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      Glassdoor has 253 Article reviews submitted anonymously by Article employees. Read employee reviews and ratings on Glassdoor to decide if Article is right for you.