Ascend Learning reviews

Selfish instead of Selfless managers - Like most large companies, this is a problematic area we suffer from. This however, is very correctable! Leadership training and accountability will remedy this. Pay – Ascend needs to pay well to attract excellent talent. Example, I am paid $40k under market value for what I do here and have been told I will receive a raise since last year and more specifically, since year end review since I am top performer. Still waiting. Many programmers are also paid under market but stay because they are H1-B. Vacation - The take it as you need philosophy sounds great but for those of us who are managers, we don't have the luxury of taking it without feeling guilty knowing that our business struggles. New Hires - Some business units struggle because we “can't afford” to hire so many employees are burnt out every day doing multiple job functions. Attrition - Rate is extremely high from low job satisfaction, frustration with “managers” lack of vision and communication and our inability to innovate. Upward Mobility - Doesn't appear to exist. Remote leaders – This doesn’t work. Some business units function without a designated leader and it’s pretty tough. Having a GM show up a couple days a month and silent most of the time is not a leader. He is more worried about getting revenue and his bonus than the good of the employees, clients and business. Technology – We are not a technology company as stated in our online bio. Most platforms are antiquated and 10-15 years old; we have lost clients as a direct result. This needs to be a major focus and investment Asap. We reward/celebrate mediocrity – Retain underperforming employees and unprofessional sales reps and other employees who do not want to be here or who poorly reflect our values. All about revenue – Private equity is a tough business and everything is about money. The fun is almost nonexistent. Planning and communication – there isn't one or any except to bring in revenue. No one knows anything out the vision or goals/future of our business but we show up to work every day. Accountability - It is not clear there is any at the upper management level but this could change soon.

The company lacks compassion in their standards for both members and employees. Significant changes are made without out proper notice given and representatives are expected to adhere to those changes without warning. While this is a great company in terms of benefits and pay the stress around the ever changing criteria and lack of communication is a lot to undertake.