My first red flag was a change in my job title after I was offered the position. I thought I was brought in to do one thing, but was given a job title that largely alludes to more of a customer service-type role. This was primarily because I would be taking calls at a help desk 2-3 times a week.
Simply put, the division I worked in could best be described as a glorified call center., which segues into my second red flag. During my time here, I was put through an intense training regiment on content I had virtually little-to-no experience in. Now, I knew what I was getting myself into in terms of the stringent training in the beginning, but assumed most would be conducted in a classroom-type setting with a lot of overhead/one-on-one mentorship. Only my first week was classroom training. Afterwards, I was given a pile of textbooks, manuals and a schedule of different training phases. In each "phase", I was supposed to read through anywhere from 60-100 pages of material in the form of chapters from different manuals, webinars, power points, research papers and case studies, along with sections of governmental codes and regulations within 2-3 days, all the while expecting me to self-teach myself all of this material.
Yes, I had a "mentor" I was supposed to meet with a few hours a week, but is that nearly enough time to help someone trying to comprehend content they're completely new to? Not at all. The best way to equate their pace of training is like trying to teach a college semester's worth of material in 6-8 weeks. This, along with their sky-high expectations to learn everything inside and out was unreasonable and unrealistic. Management claimed their current training model was very successful for employees with or without previous pertinent experience, which I found very hard to believe. I would be very interested in knowing what their 30-day turnover rate is for new employees.
Unfortunately, I only lasted at Ascensus for about 4-5 weeks before submitting my resignation. Especially if you have little or no experience going into the nature of work they want to train you in, you may find yourself over your head very quickly in the first few weeks.
