Micro Micro Managed, low pay, favoritism, DOL issues, Mgt incompetence
Pros
Colleagues are supportive, Monday through Friday schedule
Cons
High attrition, You can throw Customer service out the door, to actually meet metrics a CSR's main task is to get the caller off the line and close the "case" or tell the caller someone will call them back (lol). Every-changing schedules. poor mgt, unsupportive mgt. Mgrs Give "special, project that are low-IQ projects" to their favorite people, while leaving high in-coming call volumes to others to take call after call. This is the real life of the call center. Adherence is measured in seconds (so majority of CSRs are on "PIP" - Personal Improvement Plan of which imprisons CSRs from being able to transfer out. So if you're not on PIP, there is a transfer Freeze (Hotel California) once you're in this dept, you cant get out unless you quit (high attrition).
