4.0
Mar 11, 2018
Customer Care Representative
Former employee, more than 1 year
Green Bay, WI
Recommend
CEO approval
Business Outlook
Pros
Pay was decent for a part-time gig, very flexible scheduling, on-the-job training provided.
Cons
They say that they thrive when their employees are empowered, this is 100% false as they constantly change policy to make representatives' jobs harder. There's almost nothing a representative can do to satisfy a customer anymore, and most customers figure this out and just demand to speak to a supervisor. Morale is low, and turnover is high.