Pros
Management in Madison area is supportive, team focused, lead by example, and takes feedback seriously. Colleague Resource Groups are encouraged. Leadership is committed to helping grow careers. Madison is definitely support of diversity and encourages colleagues to be themselves. Colleagues themselves are friendly, willing to help, and respectful. Training for branch positions is fairly detailed with mentorships to get supportive training environments. HR is easily accessible for questions, and when bringing up pay discrepancies will work to find a solution in effort to retain talent.
Cons
Pay is middle of the road for similar jobs in the market, onboarding colleagues tend to make more than experienced tenured colleagues. Company assumes benefits are better than they are. (It's slightly better than don't get sick insurance.) Salary employees given "Unlimited PTO" , which studies have shown that less PTO is taken by the average employee. Salary employees are encouraged to put work apps on personal devices with no compensation therefore blurring work/personal boundaries. Work-life balance is stressful as most areas are ran on minimum people, so a call out can bring the team into survival mode. Inconsistencies across markets for training among branch employees, which leads to potential compliance issues and complaints from clients.