Is Assurant a good company to work for?

Assurant has an overall rating of 3.5 out of 5, based on over 3,702 reviews left anonymously by employees. This rating has been stable over the past 12 months. 62% of employees would recommend working at Assurant to a friend and 58% have a positive outlook for the business. The best reviews about Assurant have been left by employees working as District Manager , Service Technician and Account Executive .

Does Assurant pay their employees well?

According to anonymously submitted Glassdoor reviews, Assurant employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Assurant. This rating has been stable over the past 12 months.

How satisfied are employees working at Assurant?

62% of Assurant employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Assurant 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Assurant?

Customer Service Representative (198) , Claims Adjuster (65) , Customer Care Specialist (56) , Manager (40) , Customer Service Representative (CSR) (34) , Loss Draft Specialist (32) , Business Analyst (31) , Cell Phone Repair Technician (29) , Customer Service (29) , Director (27) , Processing Specialist (26) , SSR Business Processing Specialist (24) , Software Engineer (24) , Project Manager (23) , Repair Technician (22)

What are the pros of working at Assurant according to real employee reviews?

"Great benefits and progressive when it comes to ways to support their employees outside of the actual work." ((in 341 reviews)); "Great people to work with and if you work hard you will be taken care of" ((in 185 reviews)); "good benefits work from home" ((in 144 reviews)); "A good work/life balance is respected." ((in 84 reviews)); "Great culture and values." ((in 80 reviews))

What are the cons of working at Assurant according to real employee reviews?

"Management is poor and not capable of completing on larger projects." ((in 183 reviews)); "Pay is low on that of that avg 15 per hour and now most teams have been cut to two" ((in 167 reviews)); "Managers don't care about the employees." ((in 81 reviews)); "Poor training, Mgmt does not listen to ee's, Only concerned with meeting metrics and not concerned with customer experience." ((in 51 reviews)); "The rapid pace of change in the marketplace was not something that upper management was able to to navigate effectively." ((in 50 reviews))

What are employees saying about Assurant layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Assurant layoffs and their outlook for job security at Assurant in 2026.

What Assurant locations have received the highest employee ratings?

Nashville , Charlotte , Las Vegas , Milwaukee , Lewisville , Jacksonville , Columbus , Dallas , Wayne

Assurant reviews

3.5

62% would recommend to a friend

(3,069 total reviews)

Keith Demmings

76% approve of CEO

58% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.4

Compensation and benefits

3.3

Senior management

3.3

Career opportunities

Assurant has an employee rating of 3.5 out of 5 stars, based on 3,069 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Assurant employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

May 10, 2015

Good for a short term job

Default service specialist

Recommend

CEO approval

Business Outlook

Pros

Flexible working hours, casual dress, PTO policy

Cons

Managers up to the VP's - they need to all go! This group of people clearly only got their position based on who they Re buddy-buddy with. Managers and Senior Managers absolutely do not care about employees or developing them. They often have the outlook of "well, if the employee doesn't perform, we will just do what's necessary to fire them." There are way too many temps, which is totally not beneficial for this industry and is more of a hindrance. The pay is an absolute joke, and Many employees make more than the supervisors/managers. The new insurance we got thanks to Assurant taking over is AWFUL! Employees are expected to pay all medal costs up front until you reach your deductible, THEN you can have the insurance cover a portion of the cost until you reach your out of pocket max for 100% coverage.

1.0

Apr 22, 2015

The Worst, Stay Away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You'll get to work with some good people at this company. I stayed a longtime for this reason, especially before the acquisition by Assurant.

Cons

Since the Assurant acquisition, this place has become a really terrible place to work. If you have the least bit of independent thought, you will hate it. The corporate overloads are absolute trolls. They have lost almost all of the good people they had. They just have no character or integrity.

1.0

Feb 5, 2015

Dissatisfied

Customer service specialist ii

Recommend

CEO approval

Business Outlook

Pros

Ok benefits, ok paid time off, work at home opportunities

Cons

Even if you work hard and your performance is excellent it's still difficult to advance to higher position. There's too much micromanagement. The culture of the company has declined drastically. There is gossip, employee retaliation (I've experienced retaliation), the human resources department does not provide solutions to employee valid complaints in violation of ethics. There is favoritism. The company does not want to increase pay for employees taking multiple client calls which increases the work load. The hard workers have to pick up the slack of lazy ones. Team leads are baby sitters. Each department is on their own page which makes for numerous mistakes which should not be happening.

Viewing 52 - 54 of 3,069 Reviews

Jobs at Assurant

Fraud Triage Specialist (Mobile)

Customer Care Representative

Senior Demand Planner

Material Processor Lead - Nights

Order Management Supervisor

Assurant

Assurant reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good for a short term job

The Worst, Stay Away

Dissatisfied

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