Is Asurion a good company to work for?

Asurion has an overall rating of 3.3 out of 5, based on over 6,448 reviews left anonymously by employees. This rating has been stable over the past 12 months. 51% of employees would recommend working at Asurion to a friend and 41% have a positive outlook for the business. The best reviews about Asurion have been left by employees working as Regional Account Manager , Senior Software Engineer and Recruiter .

Does Asurion pay their employees well?

According to anonymously submitted Glassdoor reviews, Asurion employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Asurion. This rating has been stable over the past 12 months.

How satisfied are employees working at Asurion?

51% of Asurion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Asurion 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Asurion?

Customer Service Representative (418) , Technical Support (151) , Tech Coach (141) , In Home Expert (121) , Technician (120) , Premier Support Technician (108) , Tech Support Representative (105) , Tech Support (100) , Technical Support Representative (100) , Software Engineer (97) , Customer Service Representative (CSR) (89) , Tech Expert (72) , Supervisor (68) , Manager (67) , Technical Consultant (60)

What are the pros of working at Asurion according to real employee reviews?

"The pay is a good at first because you are hourly as well as it’s remote" ((in 758 reviews)); "Benefits are great and well priced" ((in 539 reviews)); "The people are great and most times it feels like a family instead of a group of co" ((in 267 reviews)); "Work From Home is great" ((in 227 reviews)); "They off a lot of vto which is good if you need that work life balance." ((in 125 reviews))

What are the cons of working at Asurion according to real employee reviews?

"Poor management and very unorganized" ((in 291 reviews)); "Frequent layoffs (usually annually)" ((in 119 reviews)); "Training was terrible (Boring Power Points)" ((in 93 reviews)); "No one is going to question it because most of their Coaches are internal hires with no leadership experience." ((in 84 reviews)); "Regardless, terrible managers and leaders are allowed to stay in their role without question regardless of how many complaints they receive." ((in 77 reviews))

What are employees saying about Asurion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Asurion layoffs and their outlook for job security at Asurion in 2026.

What are the top reviewed Asurion locations?

Nashville , Houston , Orlando , Las Vegas , Phoenix , Sterling , Smyrna , Antioch , Atlanta , San Mateo , Dallas , New York , Chicago , Los Angeles , Crestview , Russellville , Tampa , Kansas City , Charlotte , Raleigh , Altoona , Minneapolis , Memphis , Denver , Miami , San Francisco , Jacksonville , San Diego , Austin , Tupelo

Asurion reviews

3.3

51% would recommend to a friend

(6,219 total reviews)

Guru Gowrappan

45% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,219 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,219 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews

2.0

Apr 13, 2012

Great mobile experience, too many disconnects in the company to make Asurion a serious career choice.

Manager

Recommend

CEO approval

Business Outlook

Pros

The people, the pay, and the food. Gain experience in mobile on multiple platforms.

Cons

Headquarters in Nashville, management completely out of touch with Silicon Valley technology development. Company's main business is in insurance, technology is a way to attract insurance premiums from consumers. Company lacks a technology vision and basic understanding of software development practices. Difficult to attract & retain top technology talent. Limited career path for technology professionals.

2.0

Nov 12, 2024

Company too Woke, Probably had mass sick calls after 2024 election

Field expert

Recommend

CEO approval

Business Outlook

Pros

Peers seem nice. Peers encourage each other.

Cons

Management and coaches seem really invasive and inflexible. Company too woke to the point where you can't express conservative views. Gay people seem to have extra power in censoring colleagues' speech.

Asurion Response

1y

Thank you for your feedback. We are sorry your experience in your role at Asurion was not positive. We are working hard to make Asurion the best place and would welcome the chance to connect offline regarding your feedback.

3.0

Oct 20, 2024

It's a sinking ship

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Decent work culture Decent pay Decent bonuses

Cons

If you are local to Nashville, commute to the office sucks The company has not seen any real growth in the last few years, all the growth that has been showcased is either due to restructuring and downsizing, which they have been doing every quarter now. All their new ventures have faired poorly (UBIF and Asurion HomePlus) and even their core business, has not seen a huge growth Zero transparency on how the company is performing and the leadership is not so great about communication either. Overall, I would avoid this company.

Asurion Response

1y

Thank you for your review—we know the recent disruptions have been very challenging for all our employees. We appreciate the feedback and are always working to get better at how we live by our values.

Viewing 304 - 306 of 6,219 Reviews

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Great mobile experience, too many disconnects in the company to make Asurion a serious career choice.

Company too Woke, Probably had mass sick calls after 2024 election

It's a sinking ship

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