Is Asurion a good company to work for?

Asurion has an overall rating of 3.3 out of 5, based on over 6,448 reviews left anonymously by employees. This rating has been stable over the past 12 months. 51% of employees would recommend working at Asurion to a friend and 41% have a positive outlook for the business. The best reviews about Asurion have been left by employees working as Regional Account Manager , Senior Software Engineer and Recruiter .

Does Asurion pay their employees well?

According to anonymously submitted Glassdoor reviews, Asurion employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Asurion. This rating has been stable over the past 12 months.

How satisfied are employees working at Asurion?

51% of Asurion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Asurion 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Asurion?

Customer Service Representative (418) , Technical Support (151) , Tech Coach (141) , In Home Expert (121) , Technician (120) , Premier Support Technician (108) , Tech Support Representative (105) , Tech Support (100) , Technical Support Representative (100) , Software Engineer (97) , Customer Service Representative (CSR) (89) , Tech Expert (72) , Supervisor (68) , Manager (67) , Technical Consultant (60)

What are the pros of working at Asurion according to real employee reviews?

"The pay is a good at first because you are hourly as well as it’s remote" ((in 760 reviews)); "Benefits are great and well priced" ((in 554 reviews)); "The people are great and most times it feels like a family instead of a group of co" ((in 263 reviews)); "Work from home is great" ((in 214 reviews)); "They off a lot of vto which is good if you need that work life balance." ((in 133 reviews))

What are the cons of working at Asurion according to real employee reviews?

"Poor management and very unorganized" ((in 290 reviews)); "Frequent layoffs (usually annually)" ((in 121 reviews)); "Training was terrible (Boring Power Points)" ((in 98 reviews)); "No one is going to question it because most of their Coaches are internal hires with no leadership experience." ((in 80 reviews)); "Regardless, terrible managers and leaders are allowed to stay in their role without question regardless of how many complaints they receive." ((in 79 reviews))

What are employees saying about Asurion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Asurion layoffs and their outlook for job security at Asurion in 2026.

What are the top reviewed Asurion locations?

Nashville , Houston , Orlando , Las Vegas , Phoenix , Sterling , Smyrna , Antioch , Atlanta , San Mateo , Dallas , New York , Chicago , Los Angeles , Crestview , Russellville , Tampa , Kansas City , Charlotte , Raleigh , Altoona , Minneapolis , Memphis , Denver , Miami , San Francisco , Jacksonville , San Diego , Austin , Tupelo

Asurion reviews

3.3

51% would recommend to a friend

(6,219 total reviews)

Guru Gowrappan

45% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,219 reviews)

Ratings by demographic groups

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Gender

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Asurion has an employee rating of 3.3 out of 5 stars, based on 6,219 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews

1.0

Jul 31, 2024

Leadership continues to struggle and impacts are felt with layoffs and more work with a constant changing objective

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Never run out of work to be done Some People - There are some really great people just keeping their heads down and saying yes

Cons

Trust - This company was once one where you could trust your managers and you knew your peers had your back. Now it is a group of individuals that should never have been promoted (thanks DEI - and I'm a woman) or cut-throat peers that will work to remove the competition when it comes time for both promotions and layoffs. It's all about politics, not actually getting the work done. Whiplash - Ever changing direction. Some of these obviously unready to lead leaders do not know the business they are leading. A great leader doesn't have to know it all, but they should be willing to learn from their SMEs about the programs they are leading. The arrogance is amazing.

Asurion Response

1y

Thank you for your feedback. We are sorry your experience in your current role at Asurion has not been positive. We are working hard to make Asurion the best place and would welcome the chance to connect offline regarding your feedback.

2.0

Jul 26, 2024

Great skill development but toxic leadership

Business systems analyst

Recommend

CEO approval

Business Outlook

Pros

Youre exposed to multiple programs and resources to build useful skills

Cons

Internal promotions aren’t based off market value, leadership is toxic and manipulative, surprise layoffs

Asurion Response

1y

Thank you for your feedback. We are sorry your experience in your current role at Asurion has not been positive. We are working hard to make Asurion the best place and would welcome the chance to connect offline regarding your feedback.

2.0

Jul 17, 2024

Hired for New Initiative, Laid off After 4 Months

Brand activation manager

Recommend

CEO approval

Business Outlook

Pros

Smart team, knowledgeable people, good interview and hiring process.

Cons

- Siloed teams make cross-functional problem solving and projects challenging - I was hired for a new initiative to build the brand with customer testimony content, and barely was able to start creating a program plan to pressure test with the team before there was a downsize and I was let go. Hiring someone for a new position and laying them off due to "lack of budget" four months later is just bad planning and horrible for your employer brand. They lost tens of thousands of dollars on hiring me and then severancing me only months later.

Asurion Response

1y

Thank you for your review. We appreciate your feedback and will be sure to share your concerns with our team.

Viewing 307 - 309 of 6,219 Reviews

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Leadership continues to struggle and impacts are felt with layoffs and more work with a constant changing objective

Great skill development but toxic leadership

Hired for New Initiative, Laid off After 4 Months

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