Asurion reviews

3.3

51% would recommend to a friend

(6,220 total reviews)
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Guru Gowrappan

42% approve of CEO

41% positive business outlook

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,220 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Mar 31, 2022
Recommend
CEO approval
Business Outlook

Pros

The pay was decent at the time

Cons

performance standards were so high compared to the way the customers acted towards you. Their trainers were aggressive and tried to trigger emotion as if they were trying to turn you into an emotionless machine. All they cared about was sales and they made it known that if you made no sales then you had no job. I do not recommend

2.0
Mar 6, 2022

If you are a "Yes Man" and an overachiever this is the company for you.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great PTO, decent pay, multiple ways to switch departments when and if you need to relocate.

Cons

Yearly raises are a joke, everyone is rated the same unless you are some super genius then your still not getting the highest raise. If you don't try and brown nose and take on multiple projects and beg for more work, they try and push you out or recommend you to a differnt department or step down to a basic tech. They will change job duties and job pay structures without any remorse. They will tell u "Thats the way the company is heading, either get on board or find another job" no care is giving and they will leave stores bare and over work the current employees to cover for months while trying to hire replacements. Expectations are lightly set when a new higher is going through training, everything is ok if u you don't know how to fix phones we will teach u but after this virtual training your tossed into a store to work by yourself because of limited instore staff. Oh yeah you will have to sell our home protection but it's OK if you don't have a sales background it's not high pressure just offer it, until you get on messaging and get no sales because customers are ghosting you and now your getting coached and have to be on calls daily because u haven't made your sales goal yet.

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Asurion Response
4y
Your feedback helps us get better. We are sorry to hear that your position with Asurion is not meeting your expectations. Sales are an important part of our business and we understand that some individuals are stronger at this skill than others. We hope you work with your manager to enhance your skills and receive proper training if needed. Thank you again for your feedback, we are continually working to get better at how we live our values.
1.0
Feb 19, 2022

Look elsewhere

Recommend
CEO approval
Business Outlook

Pros

- Good benefits - Great Pay for the work you do - A lot of free time in store.

Cons

- 100% Sales focused - 10 hour days alone in the back of a store getting 1 customer - No way to move up without moving to Nashville - Job started as In-Store repair, ended up with me selling insurance through messaging 3 days a week. - They will pick the ONE metric you are not good at and give you corrective action over it.

Viewing 322 - 324 of 6,220 Reviews

Glassdoor has 6,449 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.