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      Asurion

      Engaged Employer

      Asurion reviews

      3.3

      51% would recommend to a friend

      (6,213 total reviews)
      avatar

      Guru Gowrappan

      50% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Asurion has an employee rating of 3.3 out of 5 stars, based on 6,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      6K reviews
      4.0
      Feb 23, 2021

      Good for some, not for others.

      Principal architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      Asurion is a growing company with smart people at the helm. They know how to stay afloat and adapt. That means job stability. They take pretty good care of their employees overall. Good benefits and compensation. If you’re good at what you do and can come through in an emergency situation, you’ll be successful.

      Cons

      Startup mindset is hurting them at scale. Too many people are in leadership positions just because they’ve been here a long time. They don’t know how to set up processes that work at scale and it shows. There’s a real lack of organization especially around products. Lots of silos and bad, inconsistent project management means bad communication and chaos. Lots of things are missed on every project, creating a never ending stream of emergencies that the company has no interest in learning from so they can avoid the pain in the future. They rely on rockstar employees to continually see them through self-inflicted emergencies.

      5.0
      Jan 2, 2020

      My time there was great!

      Premier support technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      THE PAY! VTO! relaxed, fun environment, cool coworkers, you can move your shift everyday thru mobile app. Opportunities to advance and they offer WAH. I worked at Asurion for 2 years as a Premier Solutions Expert (tech support). The pay is more than most call centers & is the best pro about this position. I started at 16.50/hr and was paid $1/hr extra for working overnights. You will have a new team lead & team every few months or so, but that didn’t bother me much because I’ve met some great people working there. The working environment is very relaxed & the people that work there are cool. If you’re an overnighter the call volume slows down tremendously after a certain time, which gives you plenty of time between calls. They offer vto weekly, sometimes daily depending on the time of year. They don’t have very flexible schedules to choose from after training but they make up for by letting you move your schedule to any time thru their work app, which I’ve never known any other call center to do (I worked 6:30pm-3am and I sometimes used the app to move my schedule to work a normal 9-5 or 3-12, whatever you choose).

      Cons

      Sales (shs) There are not many cons about working there other than the fact that sales have been implemented as the main focus of the job. Before the focus of this position was sales, this job was AMAZING!! A REAL BLESSING! It’s still a blessing in a way because of the awesome pay and work environment. But I was actually very ecstatic to come to work everyday back when it was just tech support. I was not one of the agents that quit when sales became part of the position, you are only expected to get 5 sales per 100 calls which is pretty attainable if you just try, even if you are not good at selling. The up-sell is just a warranty program for $20 added to the customers monthly bill.

      2.0
      Jan 1, 2020

      Was great -- Until Corporate Greed

      Technical consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      So you begin working here as a technician, it starts of great! You get Samsung and Apple certified, you learn to take customers in and help them with all their needs. It will range from basic email issues, network issues, and then repairs to fix screens. You had numbers you need to reach by the end of month, Totally fine, and had a team that helped you achieve those goals. The work environment is very pleasing because you may have a few tech co-workers who become your best friend. So a boss who cares and a great team! What more can you ask?

      Cons

      Well, Asurion decided to push this product , and that's 25 dollars a month that you are FORCED to sale (Which isn't in the job description or requirement), which is very much a requirement if you want to keep your job. If you can not sell a Extended Warranty, it doesn't matter how great your other numbers are, or how good of a technician(you know, what you were hired for) you are, what matters is sales and sales only. Again, I did not see anything stating that you must sale. And if sales is more important than my own repairs and numbers/volume, then I don't think I need to work here anymore. You will deal with, (8 AM meeting calls that you better be at for an hour , working or not), and utter punishment for not meeting the requirements a week for sales. I can not stress enough how much this forced , and how unnatural they expect us to sale it. If we can't sale to them while they are in store, they will literally never buy it. For someone who had extremely little selling experience, this was very stressful for me, especially with bosses breathing down your neck and forcing you to role play. Yeah, I thought I was supposed to be a technician... But fine. I put in my two weeks and got a position at another similar job. It's a real shame, the job has its downsides, but nothing nearly as bad as changing my entire title out of nowhere because of corporate greed.

      avatar
      Asurion Response
      6y
      Thank you for reaching out. We’re sorry to hear about your experience. We value team success and create a rewarding and collaborative work environment for our employees. We’ve alerted our leadership to your feedback.
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      ReviewsAsurion reviews

      Glassdoor has 6,441 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.