Asurion reviews

Every single thing other than the benefits at this job, management is a JOKE. Technical issues are blamed on you, and you are fired for them. They made sales a new piece and told us as long as we offered we would never be in trouble for our sales metrics LIE! They fired people over selling, they sweep so much under the rug! The amount of abuse that happens at this company is illegal, but just wait until they’re sued. They’ll operate differently, OH AND YOUR PAY . Your paychecks will be wrong and it will take them 2 weeks minimum to fix it and they don’t care if you are going to starve or go without but you were there and worked for them on time. The supervisors are bullies and horrible people, organization managers only do their jobs if you threaten to go higher than them, and “paid per experience” is a way to not pay us good for the hard jobs we do. Paychecks are always wrong with PPX(paid per experience) this whole company is a job, I worked here for 5 years and nothing has ever killed my mental health so bad, long story short unless you love crying everyday before and during your shift don’t waste your time here, they will drop you like it’s hot and not look back, this company is pathetic.

At the beginning of this job in 2019 when I started this position, I would have said nothing. It was wonderful. Then, sales became more and more important every month. By the time I left, our supervisor said things like, "do not take no for an answer." We were required to rebuttal the customer 3 times or more, even if their reasoning was that they couldn't afford it. If the customer was upset and angry that we were bringing it up, they advised us to still circle back to the sale in the end. Our customers were coming to us for technical support because their device or service was not working, and Asurion was having us pester them about buying insurance. I had no issue offering or rebutting with eligible customers, but I did not appreciate the negativity that grew from the aggressive sales approach they adopted. People who had wonderful metrics outside of sales were being fired, and I was headed that way. Customers are assigned at random, and I wasn't willing to have someone sign up for something they didn't really want or need just to satisfy Asurion. We were paid well for those sales, and that was great, but by the end, it just felt... scummy.