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      Asurion

      Engaged Employer

      Asurion reviews

      3.3

      51% would recommend to a friend

      (6,214 total reviews)
      avatar

      Guru Gowrappan

      45% approve of CEO

      41% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Work/Life balance

      3.1

      Culture & values

      3.1

      Career opportunities

      2.8

      Senior management

      Asurion has an employee rating of 3.3 out of 5 stars, based on 6,214 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      4.0
      Aug 13, 2014

      Great compensation, fast-paced, limited upward mobility

      It director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Specifically IT: You will be recruited in at a very competitive salary and will have opportunities to do challenging work. You will have access to the latest technology and be able to work with some of the smartest people. Try to align with an emerging market rather than on the maintenance of an existing one.

      Cons

      Specifically IT: It is difficult to move up, leadership is more focused on delivery then on leading people - they are generally technologists who have been promoted into management roles. If the interesting work fades or if there become fewer opportunities to work in emerging markets, the top talent will leave making it a less interesting place to work.

      avatar
      Asurion Response
      11y
      Thank you for your comments. It is great to know you feel you have talented colleagues and intriguing work. We will pass your concerns along to the leadership team.
      1.0
      Aug 11, 2014

      Great company for beginners in the customer service field but terrible for experienced customer service reps.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benifit packages, unlimited overtime, oppurtunity to work from home.

      Cons

      Unrealistic call metrics, high stress, high turn over, does not pay well enough for what is asked of the reps.

      avatar
      Asurion Response
      11y
      Thank you for your review. We are glad you have enjoyed the our employee benefits and work-at-home opportunity. Regarding your concerns, we recommend discussing these with your leader.
      5.0
      Aug 7, 2014

      I love asurion but they are not very flexible especially for people with families

      Escalations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love interacting with the customers and all of my co-workers. They are always doing something fun on-site to keep employees involved and morale up. Even at home they email out games and team building exercises to keep morale up. Training was simple may need a bit more but it is a call center and things are ever changing so I kind of understand it is hard to teach everything in training...Besides you learn a lot more once you hit the phones. You get PTO and VTO depending on call volumes however VTO is not forces like some companies. Business casual/ casual dress. Some supervisors have their favorites and some should not be supervisors but you do have those supervisors that are awesome at their job

      Cons

      Trying to get a schedule change to accommodate things that go on in your life is like pulling teeth. Especially if you have a family that is not really taken into consideration but hey I guess its all based on business needs.

      avatar
      Asurion Response
      11y
      Thank you for your response. We love to hear that you are so happy with your position and enjoying different activities with your team. We encourage you to continue working with your leaders to understand the best way to acheive a schedule change.
      Viewing 5992 - 5994 of 6,214 Reviews
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      ReviewsAsurion reviews

      Glassdoor has 6,442 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.