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      Asurion

      Engaged Employer

      Asurion reviews

      3.3

      51% would recommend to a friend

      (6,214 total reviews)
      avatar

      Guru Gowrappan

      45% approve of CEO

      41% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Work/Life balance

      3.1

      Culture & values

      3.1

      Career opportunities

      2.8

      Senior management

      Asurion has an employee rating of 3.3 out of 5 stars, based on 6,214 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      3.0
      Aug 6, 2014

      Promises, Promises, Promises - did I mention promises

      Pss technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Asurion is built on strong ideals based in southern hospitality and integrity. Brand new call center, nice ergonomic desks and equipment, NO sales, decent benefits and good pay.

      Cons

      The very core values that made this company a success are not being followed. Work-life balance is stress filled and toxic unless you are one of the few who found their place in the growth happening. For those who are seen as inferior to their boss - advancement opportunities are EVERYWHERE. If you are coming into this company at a lower position than you are looking for, you will NOT be happy. And for those who are being advanced, the work load is INSANE!!! They work very hard to only be asked for more or different results so, they are not happy.

      5.0
      Aug 4, 2014

      Great Place to work

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wonderful Staff.. caring and thoughtful really try to help you as much as possible. ON the call help .. very fast response to questions posted Benefits that matter... Dental Health 401k after 1 year worked paid time off Training attained to work environment .. fully prepared for calls overtime hours high after summer..

      Cons

      long hours worked.. make sure you can meet the scheduled put in for

      avatar
      Asurion Response
      11y
      Thank you for your review. We are thrilled that you are having such a positive experience as an Asurion employee!
      2.0
      Aug 2, 2014

      Stressful

      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free directv if working as a directv agent and work from home opportunities.

      Cons

      Have to sell their protection plan and required to do so or you will get written up even if you offer it. Required to say the customers name 3 times in the call. Required to mention and say different things during the call or you get written up. The call could be great and you can get a great review from the customer but if you don't mention any of the required items you get written up.

      Viewing 5995 - 5997 of 6,214 Reviews
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      ReviewsAsurion reviews

      Glassdoor has 6,442 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.