Asurion reviews

Ironically, the same things that are great about Asurion and the same things that are horrible about Asurion. There are no rules so with that being said you really do have to fend for yourself. People are so over worked and burned out that the interactions there feel very much like constant fights. I had managers tell me that they have had to meet people outside in the parking lot. No portion of this is untrue or made up. There is no such thing as work life balance. I heard it all the time from pretty much every level. The higher you go the worse it is. Don't expect anything less than 60 hours. I literally forced a work life balance for myself and got the side eye. Sorry. Some people have a life. It is nearly impossible to get promoted, but you can make as moves as you want. Just not up, unless you know exactly the right person. It's like it is protocol to over hire externally rather than promote from within. Any attempts at trying to get the culture to really champion our employees fails. Most of the people I know in HR that looking to make a move up know exactly what companies to go to make jump. It's great to have on your resume, but have an exit plan. It's not the kind of place that you stay out. They will burn you out with the constant changes in priority and fire drills.

Inexperienced supervisors. Low hourly wage. No room for advancement. Poor communication. Highly micro-managed work environment. No out of box thinking allowed. Very repetitive. No true vision. Job is presented as one that will allow an employee to go far when it really is not. There are little to no opportunities to grow and advance with the company. Too much focus on the metric and numbers and not enough on service and the customer. Horrible schedules that will have you working every single holiday and weekend with no chance of being able to post to a new schedule. Metric is designed to set you up to fail. Goals are unrealistic and not well thought out. No input is solicited from the floor with regards to ideas and ways to do things better or differently. No concern from management as to what works for the customer service rep versus what they THINK will work and ultimately does not.