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      Asurion

      Engaged Employer

      Asurion reviews

      3.3

      51% would recommend to a friend

      (6,213 total reviews)
      avatar

      Guru Gowrappan

      50% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Asurion has an employee rating of 3.3 out of 5 stars, based on 6,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      6K reviews
      3.0
      Sep 27, 2012

      Company is focused on the company but will tell you differently.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work space for each individual is larger than many call centers. Incentives offered for performance are good and have just been increased.

      Cons

      Support for individual customer service representatives is lacking in most of the supervisors. I have had over six supervisors in 18 months and only two offered any real assistance or feedback. Most just spend your Coaching and Development sessions repeating printed materials over and over. Quality reviews are questionable at best.

      5.0
      Sep 18, 2012

      Fast, Fast, Fast

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunity to do new things, grow. Fast pace. Lots of change

      Cons

      the pace can be exhausting. you need to really enjoy fast pace to last

      3.0
      Sep 16, 2012

      Large company with large company attitude

      Coverage adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good benefits Reasonable opportunity for promotion Multiple offices in different states/countries

      Cons

      Working in customer service has inflexible expectations and one can feel entirely defined by metrics Schedules are entirely for the benefit of the company. Professionalism is unacceptable if it takes more than 5 minutes to address a customer's needs. While sworn affidavits for use in property claims are available in English and Spanish, the terms and conditions of the policies offered by the company are strictly in English. One must also write one's own review on a biannual basis - which can be less than inspiring.

      Viewing 6157 - 6159 of 6,213 Reviews
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      ReviewsAsurion reviews

      Glassdoor has 6,441 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.