Asurion reviews

The company will take every opportunity to take advantage of you. Your scheduled time will state a 5 hour shift when in fact that will default to the 2 hour minimum by law if there are not enough jobs. You will not be paid hourly for the return trip from a job even if it is over 50 miles. The position is heavily dependent on your ability to sell Smart Home Support, which is itself a decent service but in many cases not something explained to new hires until it was too late.

-Management is all over the place. You can have a new supervisor every couples month if they need to be moved around! -no work life balance (be ready to work every holiday and be ready to get stuck with a shift that has weekends. You can also get stuck with a crappy shift for more than a year depending on “business needs”. -They train you for 6 weeks which you basically only learn about 10% of what customers actually call about. The rest you learn while being on the calls and you are basically sitting on a call like an idiot trying to help a customer and you don’t even know how to resolve their issue. If you need help during a call, they ask you to reach out to a virtual tech lead(which they take more than 8 mins to reply to you over chat)! -They transitioned us to sales. So be ready to do sales on every call but you still have to do tech support. They care more about you getting sales than you actually resolving customers issues! -If you are getting not a good amount of sales you will probably not move up - The transition from tech support to sales was drastic! Sales is forced on you even if you’re not a sales person! -high stress because of sales!