Management does not treat employees with respect
Pros
Great hourly pay and mileage reimbursement compared to comparable positions with other companies. That's it.
Cons
Misleading expectations for work. There is way more emphasis on sales than anybody led me and my teammates to believe and it's just getting worse. Everything ties into sales and it's impossible to get any feedback from your coaches without it somehow relating to your sales performance. My position puts me face to face with the customers and many times I've had to defuse tension caused from the sales component because by the time I got to their home to setup their phone, they had already been pitched from Asurion employees multiple times. My primary coach is amazing, but many of the other coaches I've worked with put little effort in to help out the teams that depend on them, and it's disheartening to see that they are the coaches that are getting promotions and kick backs. It tells me that Asurion is either not paying attention and listening to the cries of their employees, or they blatantly don't care as long as we successfully pressure customers into buying into our service, not matter the cost. I was told this was a customer service job first with a minor sales component, but the company culture clearly revolves around leveraging customer service to make the sale and that stands in stark contrast to what the company claims it's values are. There also doesn't seem to be a lot of room for growth upwards. That mostly comes from what I've observed and heard, so maybe in other markets there is more growth, but from where I am it seems like most movement is only lateral.
