Asurion reviews

3.3

51% would recommend to a friend

(6,213 total reviews)
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Guru Gowrappan

50% approve of CEO

41% positive business outlook

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Dec 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Benefits, some work at home jobs, can move up

Cons

Metrics are becoming increasingly difficult to maintain (for good,hardworking employees). (no more yearly bonus, etc,holiday pay for the 2 major holidays). Otherwise pay is pretty good,however The metrics are getting higher and higher, expecting you to spend 10 mins to greet customer, relate to them, (be sure to follow the specific steps),make an offer to sell something, discuss why they dont want it if they don't, then confirm their issue is fixed,take notes, and SO MUCH MORE (that is research you're doing to actually fix their issue,) then close. 10 mins isnt enough,maybe sometimes, but it's to much. It feels like once you're getting comfortable in meeting your metrics they raise more! I understand change is good, but pushing people past their limits is to much. There's several different metrics to meet and it's especially difficult when they are upped all at once. It wasn't like this, so idk what changed, but it did.

2.0
Jun 15, 2020
Recommend
CEO approval
Business Outlook

Pros

You can get good experience here for a short period of time on the recruiting team.

Cons

There is no trust between the recruiting team manager and the team. Goals are set to be unachievable or almost unachievable so you can be let go at any time with the excuse that it's a "production role." Of course none of this will be mentioned in your interview--once you start you will hear for the first time what your goals are for the role, and they will be aggressive. ATS was Taleo (terrible) and almost no qualified applicants for technical roles, every role requires heavy sourcing. This gives great sourcing experience, but your sourcing is measured by quantity over quality so you'd better send out 20 reach-outs a day regardless of how good your metrics are like time to fill or rate of response. My manager lied to many people, spoke about many people behind their backs, he didn't care who could overhear him. My manager used sexist words and made sexist comments that were common in 1980, not appropriate in 2020. Contractors on the team were let go frequently, the MO of the team was to churn through team members at will. Your growth or development is a zero priority, there is no promotion or growth path. You are told to understand the business and be integrated with it, but company-wide meetings like annual product goal overviews were removed from the team's calendars so everyone is walking to the meeting and you have no idea where they are going. Try integrating yourself into the company that way. You won't because all that your manager cares about is that you produce XYZ for him in the few months that he decides to keep you. You won't get straight answers about whether you are meeting expectations, you get a two month runway, and if your manager decides you aren't getting the results he wants at any time, you are gone. If you have no other job choice and you get an offer here, you can learn some things while you're here but you'll want to find a new role ASAP.

1.0
Mar 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Work from home The actual work isn’t difficult and easy to figure out

Cons

They ask you to be on camera (which was never in the list of equipment requirements) and if your computer camera isn’t working, they want you to buy one (next time, why not provide us the equipment if you want us to adhere to your made up rules on the fly!?) Training IS HORRIBLE. They make you complete a bunch of modules with barely teaching you what’s in them!!! How were we suppose to ask questions about situations and things we DONT KNOW! The only thing taught was how to make a sale! How are we suppose to feel comfortable offering a sale when we don’t even know how to create the claim. So ridiculous The trainers are rude and act like every question you ask them is a hassle The pay is too low

Viewing 82 - 84 of 6,213 Reviews

Glassdoor has 6,441 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.