Asurion reviews

3.3

51% would recommend to a friend

(6,213 total reviews)
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Guru Gowrappan

50% approve of CEO

41% positive business outlook

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jul 26, 2021
Recommend
CEO approval
Business Outlook

Pros

There aren’t any pros to working for this company at all.

Cons

The constant pressure of feeling like you’re going to get fired daily. The company does not prepare you for the job that you’ll do. You will be thrown out there to work and punished for not knowing what you’re what you’re doing. Speaking up for yourself to get help to be exceptional at your job is frowned upon. Management at any level only cares about themselves and will fire you to get ahead! The company does not care about you or the customers. The management that does care about others gets fired or quits. They will always ask the same silly question in the get to know me session of “has there ever been a time you wanted to quit?” Which they know they know everyone’s answer to.

1.0
May 31, 2021

Lies!!

Recommend
CEO approval
Business Outlook

Pros

Not much to say here, maybe consistent hours and decent pay rate?

Cons

Far outweigh the pro's: LIES: Was promised medical insurance and a Verizon discount, neither of which is true. Had medical during training, but once out I was informed part-timers are not eligible (I understand it is atypical for part-timers to qualify for medical, but it's what was on my job offer letter). Verizon doesn't give employee discounts unlimited plans, which unlimited is required since you use so much data on the job, it's a catch-22. Job was extremely stressful. Delivery timeframes are planned out as if you are just dropping off and immediately off to the next. However, you're expected to activate the phone, transfer content, and somehow extract information and build rapport to make a sale in the no time that they allot for you. Verizon phones do not automatically activate as expected, and you have to call customer service to access their tools (which you as the "expert" should have). These Verizon reps then take FOREVER, and try to steal your sale from under you, only ensuring no sale occurs in the awkwardness of the process. So now you're short on time, by no fault of your own, having to speed to the next delivery, which then jeopardizes that delivery's sale potential.... it's a vicious stressful cycle, each and every day. If a car accident doesn't kill me, the stress of it will.

1.0
Jan 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Extremely good benefits. Did I say extremely good, probably the best benefit package I have seen

Cons

Dysfunctional IT operation. Sleazy business practices. Constantly moving your performance goal posts to treat you the same way you are expected to treat the end consumers. The sale pressure is akin to a boiler room operation selling worthless penny stocks to retirees.

Viewing 79 - 81 of 6,213 Reviews

Glassdoor has 6,441 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.