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      Asurion

      Engaged Employer

      Asurion reviews

      3.3

      51% would recommend to a friend

      (6,213 total reviews)
      avatar

      Guru Gowrappan

      50% approve of CEO

      41% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Work/Life balance

      3.1

      Culture & values

      3.1

      Career opportunities

      2.8

      Senior management

      Asurion has an employee rating of 3.3 out of 5 stars, based on 6,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      Jul 16, 2015

      Hectic sometimes

      Help desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some good coaches, some bad coaches. Lots of overtime.

      Cons

      Favortism at the workplace. Added new metrics to curb cheating, but they hurt nearly everyone. Was a good company till then on the Premier support side. The Que is outrageous as I am writing this and they expect you to do back to back calls for your entire shift. I average about 40-50 calls per day at the moment. The Que is so bad they pull tech leads and Coaches off the phones to take calls. They have hiring events but out of the last one they had 100+ bodies show up and only hired two people. severely understaffed.

      1.0
      Jul 6, 2015

      Internal Harassment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule. Work from home.

      Cons

      The job is super easy when you actually speak to real live customers but most calls come from internal sources. The last names: Beer, Weed, Khun is a great way to tell. From that point anything goes. They can then speak to you how ever they please. I've been called everything under the sun by co workers in my same pay grade 10-20 Times per day. I feel sorry for the poor ppl who continue to pass away each week. I really hope it has not the unnecessary stress from this job. Please be very cautious when applying, you are punished for doing your job correctly but hey it's a check & if you show up the monies there. Lots of clicks, micro management that include super jealousy. My worse jib ever but they pick & choose who to treat bad. So you might get lucky I doubt it. Good luck.

      Viewing 100 - 102 of 6,213 Reviews
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      Glassdoor has 6,441 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.