Plan on being lied to...
Pros
As an Entry level job for someone just trying to avoid retail or fast food with their qualification, it's perfect! You get free DirecTV service, and start out at $9/hr with monthly incentives of up to $400 every month. Granted it's extremely challenging to get the incentives, but they are there! Your also giving a great deal of floor support starting from 6 week training (paid for) and continuing through afterwards! You also get two reviews a year for a chance of up to 30 cent raises each review. Steady unchanging schedules too, with great overtime and time off opportunities equally. Also a plus side there is no labor involved with decent pay and several promotional opportunities, just don't expect o get one due to the huge level of competition involved, and favoritism.
Cons
I worked for National electronics Warranty before they merged into Asurion, so overall 5 years... I started out in a program called Smart @ 9/hr. then transitioned to Computer help desk @ 10.00/hr. There for two years they "forced me" to chose a severance or take a pay cut and move into a DirecTV program, then merged into Asurion. I was @ 10.88/hr and was dropped back down to $9.96/hr originally after the transition, and it took 2 years to get back to the same pay I was, so I basically started all over again which really disappointed me. I tried promoting to Supervisor 18 times since I started working, and listened very well to my feedback every time, but something new was stated each time and less qualified people were given the position over me. I was given several "keep your mouth shut" voluntary duties, like floor walking, and specialist like work, and was told these will "make me look good" for promotions, yet they still decline my interest in fulfilling the role of Supervisor. I was never paid extra for my increase in job expectations, so they expected me to do more, without the ability to expect more contribution to my pay (makes no sense I know, maybe I am an idiot?). Every month they make mistakes towards my earned incentives, or any promised bonuses, in which I have the stress of fighting this myself since my leadership does not care, with sending in corporate complaints several times before someone understands what it is the mistake is and then giving me what I earned a month late. I've been lied to and screwed over time and time again, but I just deal with it because I can't find another job with the same base income I qualify for, that meets my availability. Granted, the company well knows I only plan on becoming a supervisor to fulfill leadership skills on my resume' and take them elsewhere after maybe a year of doing that role because now at this point I desperately want to leave for a better job, I just need more skills to do so, skills they refuse to give me, but I have worked long and hard for a well deserved promotion that I have been discriminated against time and time again for. Also, you can get fired from bathroom breaks, reliability/absenteeism is a huge deal, and the place is considered a Chinese sweatshop pretty much. If you wanna work here, consider it a dead end job. What's funny for me is, now that I am at $11.23/hr. I can easily make the same supervisors make (30-32k year) with the bonuses that I am entitled to that they are not! So what really is my incentive to promote now? I'm almost better off financially not to be stuck in a salary without overtime opportunity. All I want is the experience so I can get out... Well, I almost have my Bachelor's Degree for that, so I don't care for it anymore honestly.
