Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Asurion

      Engaged Employer

      Asurion reviews

      3.3

      51% would recommend to a friend

      (6,214 total reviews)
      avatar

      Guru Gowrappan

      45% approve of CEO

      41% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Work/Life balance

      3.1

      Culture & values

      3.1

      Career opportunities

      2.8

      Senior management

      Asurion has an employee rating of 3.3 out of 5 stars, based on 6,214 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Jan 20, 2022

      Horrific

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work from home. Thats all.

      Cons

      Horrible training process Horrible pay structure Empty promises Pushes sales I was forced to sell to angry customers canceling their service. And if I didn’t tick them off more I wouldnt get paid. Horrific customer service. Fired me for being pregnant and needing to pee more often

      avatar
      Asurion Response
      4y
      Thank you for taking the time to write to us about your time at Asurion. We understand this was a frustrating experience. We want our employees to feel valued, comfortable, and confident in their roles. We encourage employees to work with their managers to enhance their skills. As a team, we want to work together to ensure all business objectives are met, sales are a part of that. We specifically teach sales since it's an important skill and we want all employees to feel comfortable with that part of their role. We are always working get better at how we live by our values. Your feedback helps us get better.
      2.0
      Jan 20, 2022

      Sell,sell,sell

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can pick and choose the days you work but must include a sat,sun

      Cons

      Company only cares about sales, ppx pay model is a joke pay was wrong alot! They tell you its pay per experience but really its pay per call and some calls can take a hr. Without a sale on the call your making about 2-3.00 that hour. If you are really good you may get 3 sales in a day but lucky to get 1 or 2. They constantly change target metrics based on averages. You have people who are hourly employees taking small amounts of calls and throwing off the target metrics. If you dont care about helping customers and have the used car salesman attitude you can make some money. Leave compassion and empathy at the door or you wont make much.

      avatar
      Asurion Response
      4y
      Your feedback helps us get better. We are sorry to hear that your position with Asurion did not meet your expectations. Sales are an important part of our business and we understand that some individuals are stronger at this skill than others. We hope you worked with your manager to enhance your skills and receive proper training if needed. Thank you again for your feedback, we are continually working to get better at how we live our values.
      2.0
      Dec 9, 2021

      It use to be an awesome place to work.

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay. Some managers and OM’s will pretty much do what they can to help you succeed in the company.

      Cons

      I thought I saw myself working with this company to make a career out of it but so much as changed from 2016 to now. The culture has changed, it’s no longer customer experience, its all about sales now. I was with the company almost 6 years and decided it was no longer for me.

      Viewing 199 - 201 of 6,214 Reviews
      Related searches: Asurion jobs | Asurion salaries | Asurion benefits | Asurion interviews
      ReviewsAsurion reviews

      Glassdoor has 6,442 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.