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      Asurion

      Engaged Employer

      Asurion reviews

      3.3

      51% would recommend to a friend

      (6,215 total reviews)
      avatar

      Guru Gowrappan

      45% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Asurion has an employee rating of 3.3 out of 5 stars, based on 6,215 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      6K reviews
      1.0
      Sep 23, 2019

      One of the worst companies I've ever worked for

      Pss technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Constantly adding more work to the job with little to no increase in pay. Treated like children by all management. Management ask for input as a courtesy but never implements suggestions.

      Cons

      None, do not work here

      avatar
      Asurion Response
      6y
      Thank you for reaching out. We’re sorry to hear about your experience. We value team success and create a rewarding and collaborative work environment for our employees. We’ve alerted our leadership to your feedback.
      1.0
      Aug 10, 2019

      Run if you are bilingual

      Bilingual technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, different structure of days to work, options for food inside the office, clean

      Cons

      First of all if you are a spanish rep, you are in for a hard time. The way they spread out the calls between bilinguals and only english speaking is disproportionate. While you are getting calls back to back the others have a good time in between calls (which is good because some calls will exhaust you), then the matter of what is called VTO ( voluntary time off) if you are bilingual (and it's a known fact but nobody cares) you will never be able to use it, they give priority to non bilinguals and then expect you to handle all the work load. The OMs will show preference and will chew out the coaches and teams that are under performing for lack of support because they will go to their star teams. The metrics are ridiculously uptight, forget getting time to go to the bathroom, they will chew you out for it because that was time you could spend on the phone. Everything is sell, sell, sell. Doesn't matter if you helped the customer, if you didn't sell oh poor you.

      avatar
      Asurion Response
      6y
      Thanks for reaching out. We value team success and create a rewarding and collaborative work environment for our employees. We’re sorry to hear about your experience and have alerted our leadership to your feedback.
      Viewing 226 - 228 of 6,215 Reviews
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      ReviewsAsurion reviews

      Glassdoor has 6,443 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.