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      AutoZone

      Engaged Employer

      AutoZone reviews

      3.3

      54% would recommend to a friend

      (7,513 total reviews)
      avatar

      Phil Daniele

      50% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      AutoZone has an employee rating of 3.3 out of 5 stars, based on 7,513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AutoZone employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      8K reviews
      1.0
      Feb 20, 2014

      Too much focus in the wrong areas

      Parts sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you like working in as a pseudo-mechanic this is the place for you.

      Cons

      Too much focus on check-out challenges, bulb grease and knowing the 5 steps to good customer service. I was repeatedly called and asked the steps by the DM who threatened my job because I didn't know it verbatim. The DM would always side with the customer regardless. One guy got a $50 gift card even though he intentionally vandalized the store with a product by spilling it in the back isle after I refused to give him the $50 product for $25. Later the same guy returned and physically threatened me in front of all the other customers unprovoked. Stores are terribly understaffed especially on shipment nights. Benefits suck. Pay is too terrible to make any kind of living. Worked there 6 months as a Sales Manager.

      1.0
      Dec 29, 2013

      Not flipping burgers, but not too far from "human robot" type labor

      Psm
      Recommend
      CEO approval
      Business Outlook

      Pros

      - decent benefits offered - slightly above minimum wage entry level positions

      Cons

      - motivational posters sent from corporate have been hung in our office which pose the question "what are you doing to make sure that i'll be a return customer?" My answer would be "well sir, between the 2 employees you've staffed per shift to cover sales, phones, online orders, VDP orders, HUB orders, truck delivery, HUB delivery, FEDEX delivery, cycle counts, inventory, openings, closings, store cleaning, front-facing, overstock, check in returns, managers next day review, change orders, armored car, battery/alternator/starter testing, check-engine-light testing, drawer counts X3, petty cash counts, drawer reconciliations X3, I'm doing all that I can to keep the customer happy. I would then pose the question right back to them, "besides short-staffing your store with 2 employees to maximize profits, what is corporate doing to keep our customers happy, besides creating excessive lines and wait times created by the under-staffing?" - corporate will not prosecute shoplifters or allow employees to notify law enforcement of violators - not nearly enough people scheduled or adequately staffed to complete the "daily corporate workload task-list" - pressured to convince the customer to buy that almighty "holy water" of automobiles, (engine oil and fuel additives), which, as any chemist, race engine builder, or oil analysis lab will tell you, works on the same principle as holy water (faith, not science) - corporate pressure to hustle the customer to buy ketchup-condiment-sized packages of unneeded greases, also known as WITTDTJR

      Viewing 40 - 42 of 7,513 Reviews
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      Glassdoor has 8,326 AutoZone reviews submitted anonymously by AutoZone employees. Read employee reviews and ratings on Glassdoor to decide if AutoZone is right for you.