AutoZone reviews

- There are not enough employees when the sidewalks roll up (usually after 6:00 pm) -- There is an "unwritten policy (?)" to minimize time out of the store (does GOTTCHA ring a bell?) when there are two employees in the store (usually after 6:00 pm) for safety considerations (primarily theft (shrink) both internal and external, robbery, accidents, etc...). Solution: have a MINIMUM of three employees on every shift at all times. - Ridiculous "no cell phone" policy -- I personally know of a PSM who had several phone-in customers send him a photo of the item in question on their vehicles to assist in identifying the part that they needed to his cell phone. He received an "extra miler" nomination along with a "write-up" for using his phone while on the clock. - Not paying employees what they are worth. -- I recently hired on to AZ again, and I bargained a halfway decent hourly wage (this time) because of my prior experience with the company. One of the reasons for such a high turn-over in personnel is that they are not paid a decent hourly wage. The annual wage increases are a joke! The most that I EVER received from an annual raise was 0.13 (thirteen cents) per hour. I was afforded one raise of 0.75 (seventy five cents) when I went from part time to full time PSM. A previous reviewer stated: "When you pay peanuts, you are bound to attract monkeys." It's so true! - Customers who expect you to perform maintenance on their vehicles. -- Zoners can and are expected to install certain, low-risk parts; wiper blades, batteries (and some of those are getting ridiculous locations and work-arounds!), and light bulbs on occasion, depending upon accessibility. - Most customers are appreciative of the Zoners efforts, but some are just downright mean when you tell them that it is beyond the scope of your ability to __________ (fill in the blank) and that you would have to refer them to a paid professional. Some customers want anything and everything for free. - Micromanagement -- Let the Store manager be able to manage their store without micromanagement from the DM and above! - Eliminate the Checkout Challenge - enough said - if you have to ask, you are way out of touch! - There is not enough time in the day to address further issues.

The low pay. Finding people to hire is hard when you can flip burgers down the street for $2-3 more an hour. If someone stays at AZ, works hard every day, has pride in their store, puts their heart into what they do hoping to make a difference; it will all stop after a while if you don’t get paid enough. You can love your job but when it comes down to it, you have to be able to support yourself and your family and our economy lately, its getting harder and harder to put food on the table.