AutoZone reviews

3.3

54% would recommend to a friend

(7,514 total reviews)
avatar

Phil Daniele

50% approve of CEO

49% positive business outlook

AutoZone has an employee rating of 3.3 out of 5 stars, based on 7,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AutoZone employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
May 19, 2016

Red Shirt

Recommend
CEO approval
Business Outlook

Pros

Knowledge of Automobiles & Parts. Customer relation experience.

Cons

They will con you in every way to keep you in the store you are hired for. Don't plan on a transfer, better pay, or have any faith or trust in anything you are taught in orientation! You are introduced as a TEAM player and taught shirt color doesn't matter( they even do a dance for it.)The minute you are introduced to the store you are hired at and including store meetings you are told you are a red shirt and do as you are told by ALL GREY SHIRTS, whether they are right or wrong in their choices or else! If you want a nickel to a dime raise after HARD work , swing shift hours(close at 10:30 night before opening at 7:15am) Hired part-time and told RETAILERS are not allowed BREAKS at all even after 6 hours on feet.Will schedule you 39 hours on a schedule not agreed on the week prior and are told you can't change once schedule is made.District Manager will mislead you every step of the way by telling you he will talk to you about making you full time and walking out of store before he gets to that each and every time.. lol.UNDERSTAFFED and CUSTOMERS complain EVERY weekend. NO use for Liars whatsoever. Worked with some who had meltdowns and never once was asked about my safety.Things are thrown in store..,ETC. Horrible atmosphere to learn in. Be prepared to use your gas as well when you are going to all the other AutoZones whenever they can get you to go.

3.0
Jan 15, 2016

Low pay, low joy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to work with your mind and talk about cars and car systems with other people which is pretty fun and interesting. Also you get to learn more

Cons

Low pay. They give raises about every year or so and it's laughable. The raise is based on your review score 30 points out of 30. Each point is basically a cent as your raise, so max raise possible each year is 30 cents unless you plan on being a manager, which is extremely stressful and overwhelming. There is always a line of angry customers breathing down your neck waiting to pounce on any mistake you make (and also, they usually don't know anything). You're always shorthanded and usually it's just two people working in the store every night and when it gets busy someone always has to step out to go check a battery or something and you get overwhelmed.

1.0
Dec 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Hardly any pros. Easy job. 20% Emplyee Discount Pay a couple cents more than min wage; just enough to get by. Hour-long lunch. Build relationships with customers and the extremely few good-hearted Zoners. I've met one of the best coworkers that I've ever had. And she/he is member of management. I've been trained on many ins and outs of the company (we both would be fired if any other employee knew that I know what I know) only because this person truly cares about me and my professional growth. Typical day consists of clocking in on the computer and getting right to work: answer telephones within 3 rings with memorized 5-step script. Greet customers within 30 feet or 30 seconds of being in the store with "Welcome to AutoZone! What are you working on today?". Look up parts on computers in order to get the customer the exact part and "sell it right and keep it sold." Seems pretty easy right? Well, it is. Seems like you'll probably enjoy the job? Well, of course. That is, until you read the cons!

Cons

Pay rate starts at only $9-10.50/hr. No holiday pay unless you're Full-Time. But be prepared for the possibility of still working on a holiday ( unless AZ is closed). No benefits because they start you off as Part-Time (unless they hire you as management). But they make you work undesirablly long and unusual Full-Time shifts when its to management's or another Zoners advantage (see below). And you still won't get any benefits unless you work an average amount of Full-Time hours in one year. And only because at that point they're forced to do so by law. But don't worry, the stingy suckers will slow your hours down in just enough time to prevent offering benefits. Gossip and rumors flow around the store more than water flowing through the rivers. Seriously. Expressing your problems to upper management is just the same as not expressing them at all! (Speaking from experience). There's kinda an "oh well" type of thing going on. Slower location than others. Veerrrryyy slow. Most days, even the shortest shifts seem to drag for eternity. Hours are based on sales. So if you're store isn't meeting sales goals due to inadequate business, you're scheduled less hours... Unless, of course, someone quits (as usual) or management or a "favorited team member" wants to take one of their many vacations, or just simply wants time off... At that point, you'll gain a few more hours, which adds a few extra gas money dollars to your check. The relationships between management and upper management are obvious and seem much more personal than they should be, creating a feeling of favoritism. Ex: Favoritism is clearly shown as far as special request (time off and not working EVERY SINGLE closing and weekend shifts [ that is almost guaranteed]). There is hardly any work/life balance. The attendance point system interferes with a good work environment by causing employees to give up on being dedicated to their job. Ex: If you're car breaks down and you call in late (well in advance) and even find adequate coverage, you've stll earned yourself a point. You have a medical emergency? That's another point. You could be an excellent worker (dedicated, knowledge, detailed oriented, professional, etc.), but management will constantly write you up for "violating the attendance policy," which possibly makes you look for another job because you feel as though you'll soon be terminated. Advancement arises only because people quit! Accepting the duties that come along with promotions aren't worth the less-than-a-dollar raise. Customers are rude sometimes, but that's expected in a retail environment. However, there's always the customers who want to "speak with a guy" although you may know more about their needs and have more solutions than they could even provide for themselves! AZ is completely focused on Zoners remembering the pledge, wearing your little pins (similar to Girl/Boy Scout pins), up-selling customers, out-selling competitors, and rearranging the store's inventory layout often. AZ does not care about it's Zoners. So many more complaints to express, so little patience (or time) to type it all. By no means is AZ the place to feel secure with starting a career, it's just a j-o-b...Nothing more.

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