Is AutoZone a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at AutoZone have rated their employer with 2.0 out of 5 stars in 70 Glassdoor reviews. This is a lower than average score with the overall rating of AutoZone employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at AutoZone now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at AutoZone .

Does AutoZone pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at AutoZone with 1.2 out of 5 stars based on 70 anonymously submitted employee reviews. This is 85.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at AutoZone.

What are the top reviewed jobs at AutoZone?

Parts Sales Manager (712) , Store Manager (554) , Sales Associate (542) , Commercial Driver (234) , PSM Part Sales Manager (185) , Customer Service Representative (177) , Manager (173) , Retail Sales Associate (144) , Commercial Sales Manager (141) , Part Sales Manager (141) , Sales Manager (136) , Commercial Manager (107) , Parts Sales Manager (PSM) (104) , Assistant Manager (98) , Assistant Store Manager (88)

What are the pros of working at AutoZone according to real employee reviews?

"The pros of working at Autozone is you get a 20 percent discount and you meet great people" ((in 373 reviews)); "The benefits are good but need to work there for 6 months to get some access and a year I think for full access." ((in 250 reviews)); "Flexible hours and overtime often available" ((in 221 reviews)); "Sometimes you have good coworkers and you can see some cool cars" ((in 179 reviews)); "The autozone culture is great and inclusive." ((in 106 reviews))

What are the cons of working at AutoZone according to real employee reviews?

"The Pay is low because they are strict with how much money they spend to hire employees" ((in 899 reviews)); "And yet I just helped train two new part time sales associates and a BRAND NEW COMMERCIAL MANAGER." ((in 193 reviews)); "Bad store managers and corporate doesn’t do anything to help anyone underneath that level" ((in 125 reviews)); "Answering the phone for commercial orders when no training is provided to let you get accustomed to the program they run" ((in 100 reviews)); "Very Low pay low raise" ((in 92 reviews))

AutoZone Customer Service Representative CSR reviews

2.0

1% would recommend to a friend

(70 total reviews)

Phil Daniele

22% approve of CEO

1% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (70 reviews)

Ratings by demographic groups

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Customer Service Representative (CSR) employees have rated AutoZone with 2.0 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a poor working experience there. AutoZone is rated 43% below average by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

70 reviews

2.0

Nov 15, 2012

I would NOT recommend anyone to work for Autozone!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The environment is somewhat laidback, not much to do and the job is simple. Very hard to get fired, they try to keep you on staff once hired.

Cons

They start you out at $8.15 and only give you a raise 1 time a year and it ranges from 10 cents to 25 cents depending on how the store manager feels. The hours are horrible they only hire part-time employees so they can save money on benefits. Autozone is a cheap company. They only care about numbers and sales regardless of the customer. They tell the emlpoyees that if we sell more we get more hours... needless to say no matter how much we sell our hours get cut regardless. The management get away with most things and they tell you anything so be on guard and don''t believe everything they tell you.

2.0

Nov 2, 2012

If you enjoy being exploited/underpaid this is the perfect place for you...

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The job can be more or less "laid back" in the down time. Like any retail job, with the right people working and good circumstances, the job can be tolerable. If you are mechanically inclined, it can be enjoyable to help diagnose customer issues.

Cons

Pay is terrible. Management/corporate cares only about what you sell, not actual customer service. Expect to be understaffed, and scheduled with no regard to your given availability...then punished if you can't shift your schedule around to accommodate. There is no incentive to be competent...whether you are bilingual and can fix cars, or don't even know how a motor works you get paid the same amount.

3.0

Jul 28, 2012

its all right , its a job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

i learned a lot about cars. i got to prove that girls can work on cars to and that it is not just a guy thing.

Cons

people treat me diffrently because i am a girl. safty gear to change batterys do not fit proprly and impare my ability to do my job right.

Viewing 64 - 66 of 70 Reviews

Jobs at AutoZone

Customer Operations Director

AutoZone

AutoZone Customer Service Representative CSR reviews

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I would NOT recommend anyone to work for Autozone!

If you enjoy being exploited/underpaid this is the perfect place for you...

its all right , its a job

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