AutoZone reviews

3.3

54% would recommend to a friend

(7,513 total reviews)
avatar

Phil Daniele

50% approve of CEO

49% positive business outlook

AutoZone has an employee rating of 3.3 out of 5 stars, based on 7,513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AutoZone employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
May 4, 2009
Recommend
CEO approval
Business Outlook

Pros

If one can live on low pay, retired or semi-retired persons looking for activity and some extra cash, young people starting out who enjoy the automotive field, young people who need a stopover point while they develop their main interest or career, college students who need extra cash. Basically, it's a short term solution for earning. The work environment is clean, though one will be dealing with grease, oil and potential battery acid problems during the work day. The benefits are minimal but they can offer some incentive for certain people such as a 20% discount for employees on products (excluding oil), plus other consumer discounts at other companies.

Cons

I will discuss one aspect at this time and post other aspects later. 1 - The company calls what we wear a "dress code", but it is and can be legally defended as a "uniform". Calling it a "dress code" means they don't have to pay for it. Black shoes, black socks, black pants (Dickey's, not jeans). black belt, red or gray shirt (of a specific style), in addition to some ancillary and optional items like sweaters and caps, plus how we must wear the useless pins they give us as motivation for our service (instead of cash). We deal with battery acid, grease and oil almost every day. The shirts get stained and after a while can not be washed clean enough to remove the stains, besides the holes that are created by getting caught on something or by battery acid (which despite best efforts will spill at times. Yes, i know they require us to wear goggles, aprons and gloves when dealing with batteries, but the reality is no one has time for such precautions during a work day. It is unrealistic to assume an employee will put on and remove these extra items before connecting a battery for charging, or removing a battery for testing after it has been charged. The process of putting on goggles, aprons, and gloves itself would take longer in time than the job one is about to do, not to mention more customers walking in, phone ringing, etc etc). Now back to the "dress code" - The shirts alone may last about 2 months. We are paid low wages, barely enough to live on, and they expect us to continue to purchase and pay for these clothing items to maintain the neatness and newness of their "dress code". 6 billion plus in gross revenue, about 9-10% in net after tax earnings and they won't even provide shirts for us, but expect us to "look our best" at all times. (You can also wear an Autozone labeled custom shirt that must be ordered. To this end they recently posted a most laughable concept - "Now it costs less than ever to look your best". They cut the price of shipping an Autozone labeled shirt by as much as 50%. So we still have to pay for the shirt and the shipping, but our "shipping costs" have been reduced. How generous of them!! I will be blogging further on many aspects of this company and their policies which will show the absolute abuse and disrespect they condone when it comes to their employees. Basically, we are "human capital" and as "capital" they expect a return on it without any regard to our well being while covering it all up under their umbrella of corporate propaganda (which I will discuss in a further blog). This company is not alone in its policies, but it is a primary reason why unions came into being. The "dress code" policy is a mere tip of the iceberg.

1.0
Mar 20, 2009
Recommend
CEO approval
Business Outlook

Pros

steady job if you can live on low pay or are young and begining your career and have limited obligations

Cons

very low pay, want a lot for very little or no reguard for employees if you dont ike the way we are you can leave there are plenty of others looking.

1.0
Mar 18, 2009
Recommend
CEO approval
Business Outlook

Pros

Since I am a college student, our store manager has been really great at scheduling my hours around my school schedule. We also get a generous 20% discount on parts for our own cars. Our stores really do look great. Our computer system really is the best in the industry that I have seen. We can order almost everything that we carry in only two days. And everyone in my store truly does enjoy helping our customers with their cars.

Cons

We had a record year in 2008, set sales records every month, and almost every week. Our store manager got a HUGE bonus. Capital HUGE!! And what did the rest of us get? A pizza party for which the company only picked up about half the tab, and then our hours were slashed. And it wasn't slow business that they cut our hours for, they started slashing hours at least three months before the winter slowdown, while we were still setting sales records. Not only have all the employees been struggling, but customer service has been terrible. I have literally heard the question "Are you the only one here?" several times, during the mid-day rush, while the only other employee in the store was the manager, who was taking care of massive amounts of paperwork while the phones were ringing off the hooks and impatient customers were walking out the door. I have had to turn away customers that needed go-out-to-the-car service, and told them to come back later for our free testing services, all because we simply were understaffed, all during the same time when my hours were cut from around 30 to around 10. We are expected to do cheers, chants, and acrobatics like a bunch of middle-school cheerleaders, while at the same time receiving NO benefits for part-timers, getting our hours slashed on the whims of management during our busiest months in the fall, then struggling to keep up with bills all winter long. On my last two performance reviews, I have actually been criticized for spending too much time providing personal customer service to particularly needy customers, when I am one of the few employees with hands on mechanic experience. We do price changes that mark products up to gouging levels, and then mark them down again a few months later when they stop selling. And wages are nearly unchanged from what they were 10 years ago.

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Glassdoor has 8,326 AutoZone reviews submitted anonymously by AutoZone employees. Read employee reviews and ratings on Glassdoor to decide if AutoZone is right for you.