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Upper management is atrocious. The company holds an average of 60% turnover rate for a reason. They would rather a whole store quit than pay them better or support them. Its easy for them. Speaking of pay, you will get paid less then local fast food and grocery stores even in a position of "management" which is just a glorified shift lead. Even when I was performing the duties of store manager and commercial manager, I was given no real authority to run the store as I saw fit, thus the business floundered, and turnover was rampant because I couldn't solve problems and senior management would not support me. I was expected to do the job without any extra pay. Furthermore, the fact that this company expects you to work 50 hours minimum at around 50k a year without bonuses is crazy as a store manager. You should not have to rely on bonuses to survive. The culture is awful. The company would happily side with a random customer over teniered employees.