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      AutoZone

      Engaged Employer

      AutoZone reviews

      3.3

      54% would recommend to a friend

      (2,343 total reviews)
      avatar

      Phil Daniele

      50% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      2K reviews

      Reviews about "Compensation"

      Return to all reviews
      2.0
      Jun 7, 2012

      Rewards will drive performance.

      Parts sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Get a paycheck and benefits. Helping people who truly need you.

      Cons

      Store manager keeps any store bonuses for himself. Employee at another store complains to HR so she comes to your store and you get forced out. Complaints to HR are what drives management, not doing the right thing. Store manager makes the schedule at the last minute (told it is policy). Can't plan your life more than a few days ahead. No schedule stability. Can't go to school, can't plan doctor appointments, can't plan anything unless you ask for vacation. Store manager gets his vacation whenever he wants, other employees get the left overs.

      4.0
      May 27, 2012

      AutoZone CSR (Customer Service Representative) Opinions

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company for hard workers. Entry level positions receive training to help do-it-yourself (DIY) customers. If you have previous mechanical experience, i.e., professional or at home, you will really shine. DIY customers appreciate accurate advice to help them with their vehicle problems, and I get great personal satisfaction when a customer sincerely says, thank you. (This makes up for the low pay—see below.) A career ladder is in place for hard workers. Store, district, regional mangers, vice presidents, and CEO all got promoted from within. Yes, this is retail. Sales are what pay the bills, salaries, and stock holders. Every level of management is encouraged to increase sales. One must accept that concept, or you will not be happy. Just follow the AZ method of WOWing the customer and sales will increase. WOW customer service is what makes AutoZone different from the competition. Employees are encouraged to: GOTTCHA (Go Out To The Customers Automobile) and take a look at the problem, and WITTDTJR (What It Takes To Do The Job Right) in order to sell all of the related parts necessary to complete the repair the first time--without having to make a second, or more, trip to the parts store for additional or forgotten items.

      Cons

      Full time employees only receive a salary increase at annual review. Need management discretion to award performance throughout the year with a small increase in salary for both part and full time employees. This gives immediate, positive reinforcement for outstanding performance. A small, positive reinforcement motivates greatly. Currently, a promotion to PSM (Parts Sarvice Manager) is the only pay increase I can look forward to.

      2.0
      May 24, 2012

      Okay for entry level with limited education.

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Varied work day, lots of different people, experience in hiring, management, corrective actions, and problem solving. Good insurance benefits. 10%+ bonus every quarter for meet company goals.

      Cons

      All the responsibility, without any real freedom to manage your store. No training for any employee, all training is done on the fly. District managers can be either great, terrible, or in between. No standard of training, management, or process improvement. Vacation time is low and slow to increase. Working Saturday's is expected, no set schedule, and, 50 hrs a week is mandatory for store managers. Some advancement opportunity, but it's limited and slow going for anything above store manager. They keep salaries low by looking for less educated employees, and don't like those who know better.

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