Is AutoZone a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at AutoZone have rated their employer with 2.6 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of AutoZone employees being 3.3 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at AutoZone now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at AutoZone .

Does AutoZone pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at AutoZone with 2.4 out of 5 stars based on 18 anonymously submitted employee reviews. This is 18.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at AutoZone.

How happy are Customer Service Manager (CSM) professionals working at AutoZone?

21% of Customer Service Manager (CSM) employees at AutoZone would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service Manager (CSM) professionals have also rated AutoZone with a 3.7 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.4 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at AutoZone?

Parts Sales Manager (712) , Store Manager (555) , Sales Associate (542) , Commercial Driver (235) , PSM Part Sales Manager (185) , Customer Service Representative (177) , Manager (173) , Retail Sales Associate (144) , Commercial Sales Manager (141) , Part Sales Manager (141) , Sales Manager (136) , Commercial Manager (107) , Parts Sales Manager (PSM) (104) , Assistant Manager (98) , Assistant Store Manager (88)

What are the pros of working at AutoZone according to real employee reviews?

"The pros of working at Autozone is you get a 20 percent discount and you meet great people" ((in 374 reviews)); "The benefits are good but need to work there for 6 months to get some access and a year I think for full access." ((in 258 reviews)); "Flexible hours and overtime often available" ((in 219 reviews)); "Sometimes you have good coworkers and you can see some cool cars" ((in 179 reviews)); "The autozone culture is great and inclusive." ((in 120 reviews))

What are the cons of working at AutoZone according to real employee reviews?

"The Pay is low because they are strict with how much money they spend to hire employees" ((in 926 reviews)); "And yet I just helped train two new part time sales associates and a BRAND NEW COMMERCIAL MANAGER." ((in 198 reviews)); "Bad store managers and corporate doesn’t do anything to help anyone underneath that level" ((in 125 reviews)); "Answering the phone for commercial orders when no training is provided to let you get accustomed to the program they run" ((in 112 reviews)); "Management is a problem to much favoritism" ((in 48 reviews))

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AutoZone

AutoZone Customer Service Manager (CSM) reviews

2.6

21% would recommend to a friend

(18 total reviews)

Phil Daniele

Not enough data to show CEO approval

20% positive business outlook

Ratings by category

3.7

Work/Life balance

3.4

Culture & values

3.4

Diversity & inclusion

2.4

Compensation and benefits

2.4

Career opportunities

1.8

Senior management

Customer Service Manager (CSM) employees have rated AutoZone with 2.6 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an average working experience there. AutoZone is rated 26% below average by Customer Service Manager (CSM) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

18 reviews

1.0

Mar 16, 2012

nice if you want to be a slave

Csm

Recommend

CEO approval

Business Outlook

Pros

close to home, ok health insurance, not sure what more i can say, read the rest of this blog for more info

Cons

a management team that does not care about anything but the bottom line, and K.P.I's (key performance indicators) trust me i know i was a commercial sales manager for autozone, they talk about bonus but the only people who make bonus are further up the food chain. i left because i got stomach ulcers from working in a work environment that is full of hostility toward its workers, make sure you push the stuff they want you to sell, because they were stupid enough to buy to much of it in the first place, overall not a nice place to work for

3.0

Aug 9, 2011

Hard work does pay off but..

Csm

Recommend

CEO approval

Business Outlook

Pros

Better employees,pay rate and parts

Cons

Great workers tend to get over looked

3.0

Jun 15, 2011

Autozone is a interesting place to work.

Csm

Recommend

CEO approval

Business Outlook

Pros

lots and lots of hours, work is recognized when done, great scheduling, great people to work with, always learning something

Cons

there is alot of long shift that seem like they take forever because of the lacture of people coming in to get parts

Viewing 16 - 18 of 18 Reviews

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AutoZone

AutoZone Customer Service Manager (CSM) reviews

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Ratings by demographic groups

Reviews by job title

nice if you want to be a slave

Hard work does pay off but..

Autozone is a interesting place to work.

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