Autotrader reviews

3.4

59% would recommend to a friend

(468 total reviews)

Sandy Schwartz

66% approve of CEO

44% positive business outlook

Autotrader has an employee rating of 3.4 out of 5 stars, based on 468 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Autotrader employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

468 reviews
3.0
Aug 22, 2018
Recommend
CEO approval
Business Outlook

Pros

AutoTrader.com used to be a fantastic place to work back in the early days, 1998 - 2007-2008-ish. For many years, dealers appreciated the solutions, and RESULTS. Also, the benefits, salaries, and commissions were very good through 2008-ish. But then, the company began to change for the worse.

Cons

Unfortunately, the company became greedy, aggressively raising rates on dealers annually (with very little innovation) "because we are not charging enough - compared to newspapers". Management at the top became arrogant, not looking in their review mirror for industry disruptors: MOBILE shopping (very late to the the game), existing competition, and NEW competition. Also, middle management are usually top sales reps promoted, but then given very little management training. Many were extremely unprofessional in their communication and/or interaction with their team members. "Forget everything you learned previously, it was wrong". Some even attempted to butt into your personal life via FaceBook friend requests, etc. So wrong! Lastly: sales goals and plans. They were ALL over the place, changing every quarter to move the goal line further down the field. If sales goals were not reached and or you rebelled, write-ups were passed out like candy. Firings and/or sudden lay-offs were occurring on a regular basis. Work/life balance did not exist for most outside sales reps: Advertising Consultants. Their CRM system at the time was awful (ruining any work/life balance): freezing constantly, and it was STILL being forced down our throats... Rebellion resulted in write ups and firings. New solutions were not proven but came with excessive price tags, for dealers to be the first and/or the "exclusive" dealer. Again, GREED bit AT in the foot, by not being honest with dealers about their (not so) exclusive products. Several dealers threatened suing AT over this exact issue... It used to be a FUN, FANTASTIC, GROWING company, but GREED and poor management drove AutoTrader.com into the ground. Now, the companies' acquisitions are the only thing saving them from sinking: Dealer.com, HomeNet, etc. Stay far far away from AutoTrader.com, no matter the offer, the manager, etc. And if you're TRULY considering joining, FIND someone to speak to at AutoTrader.com via LinkedIn in the dept you're considering. Unfortunately, everything I've shared is the truth, which they will verify.

2.0
Aug 22, 2018

bad enviornment

Recommend
CEO approval
Business Outlook

Pros

Pay and benefits were great for my position

Cons

People were unprofessional and management by fear tactic was used.

2.0
Aug 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Work from home, benefits were strong. Fairly autonomous work environment. Well known company within the industry.

Cons

Autotrader is no longer the market leader in 3rd party value and the services charged to top dealers is sometimes 10x what the market leader charges those same dealers. The new market leader has disrupted the 3rd party market to an extent that makes Autotrader almost irrelevant to both dealers and younger shoppers. The current status of Autotrader's value to dealers is a direct result of the poor vision and ever changing leadership at the top over the last 4-5 years. Parent company is focusing on other more lucrative higher margin/growth segments within the vast Cox Automotive portfolio.

Viewing 76 - 78 of 468 Reviews

Glassdoor has 500 Autotrader reviews submitted anonymously by Autotrader employees. Read employee reviews and ratings on Glassdoor to decide if Autotrader is right for you.