Availity reviews

3.9

71% would recommend to a friend

(129 total reviews)
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Russ Thomas

87% approve of CEO

76% positive business outlook

Reviews by job title

129 reviews

Reviews about "Compensation"

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4.0
Feb 12, 2021
Recommend
CEO approval
Business Outlook

Pros

great culture, great benefits, great location

Cons

They encourage you to advance your career but get little compensation

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Availity Response
5y
Yes, yes, and yes! With a practically new headquarters (just two years old) located in the heart of Jacksonville’s Southside neighborhood, we love where we work. And we cannot wait to get back to the office after being fully remote for the past year. But being remote hasn’t slowed us down or hurt our culture. Availity’s culture has thrived during the pandemic thanks to several internal communications, human resources, and leadership efforts. One such effort includes recent enhancements to our benefits program, which you also reference in your review (thanks for that)! You’re right; we encourage career development at Availity—and there are so many opportunities for professional growth while you’re here. On the topic of compensation, All Availity positions are evaluated regularly and assigned a market reference point (MRP). MRPs are a global standard in comparing and analyzing compensation. From there, our hiring managers will consider skill level, experience, performance and other factors. Often, our hiring managers work with their HR business partners to make sure salaries are competitive against the ‘Market’ or MRP. And be sure not to confuse pay with total rewards, or you may be underestimating overall value—benefits, unlimited PTO, a more favorable 401k match than many companies, wellness reimbursement, and more! Thank you so much for taking the time to write your review. We wish you much luck and success in your future endeavors.
4.0
Dec 17, 2020
Recommend
CEO approval
Business Outlook

Pros

-Above Average pay -Great training -Secondary Benefits (PTO, EAP, Reimbursements) -Wonderful people to work with -Good work culture -Great Equipment (comfortable chairs, Adjustable standing desk, Good computers, Dual monitors) -Constantly expanding

Cons

-Can be very busy -Not all government holidays off -No sick leave separate from PTO -High value on metrics vs Low value on customer service

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Availity Response
5y
Thank you for taking the time to write a review. It's great to see such a long list of "pros" in your comments. Having gone fully remote nearly a year ago now, we sometimes forget to mention how great our office environment is, so thanks for the reminder. Many of us are looking forward to using the office again! We agree with you; we are busy. We want to hit on your comment, "high value on metrics vs. low value on customer service." Everyone working at Availity has goals to achieve in support of our operating priorities. It's these goals that help drive performance and improve outcomes. But at the end of the day, it's not just about achieving these goals--it's also about HOW we achieve them. In client services specifically, associates are tasked to provide both efficient and high-quality service to our customers. We hope that every associate understands that efficiency and quality hold equal weight based on our corporate values. Providing quality service for some customers may take longer than it does for others—our goal here is for associates to stay mindful of both efforts in every interaction but not to sacrifice a quality customer interaction to beat the clock. So if you're feeling too much pressure on the metrics, please discuss that with your manager. They may be able to provide some helpful guidance in this area. Thank you again for your review. We are happy to have you on the Availity team!
4.0
Nov 25, 2020
Recommend
CEO approval
Business Outlook

Pros

Good pay, lots of pto, lots of ot, training is thorough, supervisors care and are willing to help whenever you need it. They are understanding if you need time off

Cons

Expectations for raises are not clearly communicated in interview process. There is a ton of information to learn. High call volume. Very little time to complete cases

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Availity Response
5y
Thank you for taking the time to share your review. First, we are glad you’re here and glad that you are enjoying our benefits, our fantastic team, and our PTO plan! Your comment regarding more time to work on cases is timely. The Client Services Management team recently enacted a process to do exactly that. So be on the lookout for those communications and reach out to your Supervisor if you have questions. Because you’re on the team, you can make suggestions to improve, so please do – Thank you!
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