Axos Bank reviews

3.1

55% would recommend to a friend

(761 total reviews)
avatar

Gregory Garrabrants

58% approve of CEO

58% positive business outlook

Axos Bank has an employee rating of 3.1 out of 5 stars, based on 761 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Axos Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

761 reviews
1.0
Jul 15, 2021

1 Star Too Much

Recommend
CEO approval
Business Outlook

Pros

Location - Right next to UTC Mall, and overall beautiful campus. 9 to 5 on most days.

Cons

Management has 0 amount of consideration for you as a human. Work work work and work some more. They use “merit-based culture” as an excuse to work you like a horse, without proper compensation and without promotions and without recognitions. Management will always throw you under the bus, when and where possible. Micro-managing your every move on the computer down to tracking when you log in and log it, what websites you browse, and how long your keyboard and mouse were active. There is NO RESPECT or CONSIDERATION for your personal needs and flexibility you may need. My management constantly judged me and hindered my growth and limited my opportunities for prioritizing my personal emergencies/needs as the Pandemic was happening, calling all of it an excuse. Overall, no culture, no organization, no real vision, no communication, no morals, and no respect.

avatar
Axos Bank Response
4y
Thanks for taking the time to share this feedback. Praising the 9-5 nature of the work while at the same time voicing frustration about having to work hard may strike some observers as an interesting contrast. Setting that aside, we're extremely transparent about our meritocratic culture, in which team members are rewarded for their achievements. At the same time, we also place a premium on character, which we define as being built on trustworthiness, respect, responsibility, fairness and caring. We're sorry to hear you feel disrespected, unfairly judged, and not trusted, and we hope you find a better fit.
1.0
Nov 25, 2020

Do Not Fall for the "Meritocracy" Hype

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Coworkers generally pleasant to work with. Office location is nice. 3 weeks per year of vacation begins accruing immediately.

Cons

COVID-19 response is completely irresponsible. All employees forced to work in office despite being completely capable of working from home. "Spyware" installed on all computers that take screenshots and monitor keyboard and mouse movement. This was so unpopular that there was actually a Bloomberg article written about it, using Axos as the primary example of a company that implemented it. When working from home, required to do a daily planner to "prove" you were being productive. When promoted, raises promised only after one year in new position. For everyone I know that was promoted, including myself, the raise did not come after a year despite very positive performance review. This was true for at least 8 other people I know that worked there (out of an office of approximately 40 people). Bonuses are split 50% pay and company stock. Stock doesn't vest until after 3 years. This is EACH TIME a bonus is given, not 3 years of service. Unless you plan to work here for a long time (and most people leave before their 3rd year) this stock is almost worthless unless you have a very high salary. Also, it's very likely your bonus will be the same percentage across an entire team despite the high performers propping up the low performers. This shows that bonuses are not actually based on merit. Pay is lower than industry average regardless of the position held.

avatar
Axos Bank Response
5y
Axos recognizes that our team members are our greatest asset and we appreciate your bringing these concerns to our attention. We cannot comment specifically on the promotion issue you raised except to say that in our meritocratic culture team members are rewarded based on their achievements. We’re fully transparent about bonuses: they’re paid twice a year, typically in a 50/50 split between cash and stock. The stock vests over three years: a third after the first year, a third after the second, and the final third after the last year. Bonus decisions are made by managers in consultation with executive leadership, and the kind of blanket bonus award you described runs counter to our meritocratic culture. Finally, we agree 100 percent with your assessment that a manager’s #1 job is to give team members the tools they need to succeed. At Axos, we strongly believe that our team members are better positioned to succeed by working in the office instead of working remotely. Accordingly, we’ve taken numerous precautions to ensure that in-office work happens safely.
2.0
Nov 18, 2020

No Employee Engagement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Axos is a company that is always looking to improve its products and services for the customers. The company tries its best to obtain honest customer feedback and implement necessary changes to make improvements.

Cons

Unfortunately the company has little to no employee engagement. The company often touts itself a technology company, yet it fails to bring technology company-like culture. Never has the company asked 'how are you doing?' but solely focuses on 'did you show up to work today?'. One evidence of this is how they are handling the Covid-19 pandemic. The company is currently not allowing any employee to work from home regardless of the guidance provided by the State of California and County of San Diego. Whenever there is a positive case in the company, there have been times when the company was not transparent about the news and attempted to brush it under the rug. More recently, the company received a notice from the State of California stating their failure to have employees properly wear masks and maintain social distancing. On some of the responses to the Glassdoor reviews, the company has replied back saying that they are making it mandatory for employees to check their temperature and wear masks. Yet, there is no accountability with this and I have yet to see any of this in action. The company will reply back saying that it is a shared responsibility to prevent the spread of Covid. Unfortunately, the company is failing to do their part in that shared responsibility. As an employee, the only thing we can do is wear a mask and have virtual meetings, which is not effective when you're sitting in an enclosed office space for 8 hours a day. The company can do more by being more transparent about positive Covid cases, bringing in ventilators, or better yet, allowing folks to work from home. Yes, there are certain positions that are better suited to be in the office, but there are plenty of other positions that do not require to be physically present in the office. It's been really tough being asked to come into the office and putting families back at home at risk. Within the last several months, many of our more talented colleagues have chosen to leave the company due the company's failure to listen to their concerns. The company often cite how they have been hiring during the pandemic while others have been consolidating. But this statement is often used out of context, as the company is only hiring because so many employees have decided to leave. The company will also state how they've conducted a survey with the company to obtain employees' response to the pandemic. Again, this statement is often used out of context as the survey was done only one time at the very beginning of the pandemic when cases of Covid was much lower. How the company has handled the pandemic is only one example of how the company has no employee engagement. A successful company will often focus on the well-being of their employees. Not just physical well-being, but also mental and emotional well-being.

avatar
Axos Bank Response
5y
We recognize that our team members are our greatest asset, and we’re committed to ensuring both a collaborative culture and a safe working environment. We’re deeply invested in our team members’ success, we’re profitable, and we’re growing rapidly at a time when many businesses are suffering. We think ours is a “people first” approach, and we’re looking to attract and retain team members who share our vision, energy and passion.
Viewing 25 - 27 of 761 Reviews

Glassdoor has 816 Axos Bank reviews submitted anonymously by Axos Bank employees. Read employee reviews and ratings on Glassdoor to decide if Axos Bank is right for you.